Customer Support

Camtastic Philippines Corp.; Cebu City; On-site; PHP 335,000 - 446,000; Full time

Benefits offered by this job

Commission

Performance Bonus

Opportunities for Professional Development

Performance-based bonuses

Profit-sharing for committed employees

Job summary

A leading customer service firm in Cebu City is looking for a dedicated Customer Service Representative to manage client communications and support team operations. The ideal candidate should have a Bachelor's degree and 1-3 years of experience in customer service. Responsibilities include handling support tickets, assisting with escalations, and following up with client feedback. This full-time role offers a friendly work environment and performance-based bonuses.

Qualifications

• 1-3 years of experience in customer service roles.
• Ability to manage and communicate with clients effectively.
• Experience in handling support conversations and tickets.

Responsibilities

• Manage communications with clients and users.
• Assist teams with escalations and spot training.
• Ensure satisfactory handling of support tickets.
• Follow up with clients for feedback.
• Create internal communications with users.
• Assist with regular CSR operations.

Skills

Customer Service

Problem Solving

Team Player

Education

Bachelor's degree

Job description

On-site - Cebu 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Commission, Performance Bonus

Government Mandated Benefits

Professional Development

About the role:

Department: Support (CSR)

Location: Corporate office

Roles and Responsibilities

• Manage communications with clients and users
• Assist teams with escalations, spot training of other CSR
• Ensure satisfactory handling of support conversations and tickets
• Follow-up with clients for feedback
• Create internal communications with users and members
• Assist with regular CSR operations such as verification, payment processing/verification, etc.

What we offer

At Camtastic, we are committed to our employees with a range of benefits! Here are some of our core principles:

• A friendly yet professional work environment experience
• Opportunities for OJT and professional development
• Collaborative and supportive work environment
• Performance-based bonuses and/or commissions
• Profit-sharing for committed individuals over time
• And more..

Qualifications

Customer Service Problem Solving Team Player