Lead Management Specialist: Data-Driven Customer Success

Schneider Electric; Hinoba-an; On-site; PHP 240,000 - 480,000; Full time

Job summary

Schneider Electric Philippines is seeking a detail-oriented Customer Support Specialist to monitor case queues, validate customer data, and manage entitlement communications. You will coordinate with global teams, uphold data integrity across CRM tools, and ensure timely delivery of activation links and emails.

A business degree and proficiency with CRM systems and Microsoft tools are required. This role emphasizes process discipline and clear, professional communication with customers and

Qualifications

• Bachelor's/College Degree in Business or an equivalent field.
• Familiarity with BFO CRM (or equivalent systems) and standard Microsoft Tools.
• Strong attention to detail and organizational skills to prioritize incoming tasks.
• Solid written and verbal communication skills.
• Ability to strictly adhere to process workflows and guidelines.

Responsibilities

• Monitor and manage case queues to process incoming lead and entitlement support requests.
• Validate customer information, update system records, and maintain data integrity across CRM tools.
• Resend digital entitlement emails and activation links using approved templates.
• Respond professionally to global customer inquiries and coordinate internally to resolve issues.
• Maintain transaction tracking records while complying with governance and process standards.

Skills

Attention to detail

Organizational skills

Written communication

Verbal communication

Adheres to processes

Education

Bachelor's degree in Business or equivalent

Tools

BFO CRM

Microsoft Tools

Job description

Schneider Electric Philippines is seeking a detail-oriented Customer Support Specialist to monitor case queues, validate customer data, and manage entitlement communications. You will coordinate with global teams, uphold data integrity across CRM tools, and ensure timely delivery of activation links and emails.

A business degree and proficiency with CRM systems and Microsoft tools are required. This role emphasizes process discipline and clear, professional communication with customers and