Customer Success Specialist

Dempsey Resource Management; Philippines; On-site; PHP 335,000 - 502,000; Full time

Job summary

Customer Success Specialist role in Diliman, Quezon City, Philippines, focusing on managing the customer lifecycle to keep clients satisfied with the services and solutions delivered. You will collaborate with the sales team to identify ways to enhance the customer experience and uncover opportunities for growth.

The position runs Monday to Friday, 9:00 am to 6:00 pm, with a salary range of 30k–45k PHP. IT industry experience and enterprise/government accounts exposure are advantageous but not

Qualifications

• 2–3 years in a B2B sales, account management, or customer success role.
• Experience in the IT industry is a plus.
• Experience with enterprise and government accounts is a plus.
• Customer-first mindset and advocating excellent customer experience.

Responsibilities

• Manage the customer lifecycle and ensure customers remain satisfied with services delivered.
• Work with the sales team to identify opportunities to enhance the customer experience.
• Identify opportunities for further business growth.

Skills

Customer success

Account management

B2B sales

Job description

Job Description

Customer Success Specialist playing a crucial role in managing the customer lifecycle and ensuring customers remain satisfied with the services and solutions delivered. As a Customer Success Specialist, the role involves working with the sales team, identifying opportunities to enhance the customer experience, and recognizing opportunities for

Job Description

Customer Success Specialist playing a crucial role in managing the customer lifecycle and ensuring customers remain satisfied with the services and solutions delivered. As a Customer Success Specialist, the role involves working with the sales team, identifying opportunities to enhance the customer experience, and recognizing opportunities for further business growth.

Qualifications

• Ideally at least 2 to 3 years of experience in a B2B sales, account management, or customer success role
• Experience working in the IT industry is a plus
• Experience working with enterprise and government accounts is a plus
• Has a customer-first mindset and an advocate of excellent customer experience

Work Schedule: Monday to Friday 9:00 am to 6:00 pm Flexible

Salary: 30k - 45k

Work Location: Diliman, Quezon City