Customer Success Specialist

Concentrix; Philippines; On-site; PHP 335,000 - 670,000; Full time

Job summary

Concentrix in the Philippines (Bridgetowne site, Quezon City) seeks a Customer Success Specialist to bridge customers with internal teams and ensure successful partnerships.

You will lead product usage sessions, collaborate with Sales to tailor strategies, handle email coordination for meetings, and deliver onboarding presentations highlighting product features and benefits.

Qualifications

• Excellent presentation and storytelling abilities.
• Clear logical thinking and ability to explain concepts.
• Comfort with client-facing interactions.
• Tech-savvy; able to prepare and explain slides.
• Ability to tailor strategies based on customer needs.

Responsibilities

• Lead sessions with customers to deliver knowledge on product usage and ROI.
• Collaborate with the sales team to understand customer needs and provide tailored strategies.
• Engage in email communication to schedule meetings with internal teams and customers.
• Prepare and deliver onboarding presentations highlighting features and benefits.

Skills

Video call confidence

Strong presentation

Storytelling

Client-facing

Slide preparation

Job description

The Customer Success Specialist acts as a crucial contact between customers and internal teams, contributing to a seamless and successful partnership. Through providing support, information, and implementing customized solutions, the specialist plays a vital role in ensuring the satisfaction and success of diverse customer base.

Key responsibilities

• Lead sessions with customers to deliver comprehensive knowledge on product usage and enhance their Return on Investment
• Collaborate with the sales team to understand customer needs and provide tailored strategies
• Engage in email communication to schedule and coordinate essential meetings with both internal teams and customers
• Prepare and deliver impactful presentations showcasing the features and benefits of the purchased products during onboarding sessions for new customers

About you

• High confidence on video calls
• Strong presentation and storytelling skills
• Ability to think logically and explain concepts clearly
• Comfort with client-facing interaction
• Tech-savvy; able to prepare and explain slides

Work Location: Bridgetowne Concentrix Site, Quezon City