Customer Success Specialist — Fast, Helpful Loan Support

MoneyMe Limited; Manila; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

HMO on Day 1 + 1 dependent

15 days vacation leaves + 15 days sick

1 birthday leave

Health and wellbeing initiatives

Team activities and events

Snacks in the office

MONEYME Merchandise

Awards and rewards trips

Job summary

MoneyMe Limited in Manila is seeking a Customer Success Specialist with strong communication and customer service experience to support the Credit Team and assist customers with applications. You will resolve product inquiries and help optimize the loan journey for our customers.

You will engage with customers across channels, build rapport to drive satisfaction and conversions, and review accounts while processing documents.

Qualifications

• Customer service experience required, with strong communication abilities.
• Excellent phone and written communication, attention to detail.
• Organisational skills and ability to multitask effectively.
• Ability to think quickly on the phone and resolve issues.
• Strong financial acumen and autonomous project execution.

Responsibilities

• Deliver outstanding customer service across phone, email, SMS and live chat.
• Engage with customers and partners to resolve queries across products.
• Build rapport to drive sales and conversions.
• Review customer accounts and process documents with actions taken.
• Support the Credit Team and assist with loan applications and inquiries.

Skills

Customer service

Communication skills

Organisational skills

Solution oriented

Autonomy

Job description

MoneyMe Limited in Manila is seeking a Customer Success Specialist with strong communication and customer service experience to support the Credit Team and assist customers with applications. You will resolve product inquiries and help optimize the loan journey for our customers.

You will engage with customers across channels, build rapport to drive satisfaction and conversions, and review accounts while processing documents.