Marketing & Client Success Associate - Loans

Global SME Loans Inc.; Marikina; On-site; PHP 223,200 - 334,800; Full time

Job summary

Global SME Loans Inc. is looking for dedicated customer service representatives to assist borrowers and loan consultants. You will manage loan applications, guide clients through the loan process, and provide updates on their status.

The ideal candidates should have a background in business, excellent communication skills, and a customer-oriented mindset. Your role is crucial in supporting OFWs to achieve their dreams in a disciplined work culture.

Qualifications

• Education Graduate of any related business course, Undergraduate is acceptable.
• Experience Preferably with sales experience but fresh graduate is welcome to apply.
• Flexible in adapting to fast changing environment.
• Goal oriented.

Responsibilities

• Provide Excellent Customer Service to both Borrowers and Loan Consultants.
• Receiving clients application form and requirements.
• Screening documents for validity.
• Run proper Masterlist and FFCC.
• Encode and update client details to our Loan System.
• Orient the client regarding our Loan Products and Loan Process.
• Process and monitor applications until release of loan.
• Follow up with clients to submit pending requirements.
• Update clients about their loan application status.
• Confirmation of loan details to the borrower.

Skills

Negotiation skills

Computer literate

Good communication skills both written and oral

Customer Service Oriented

Education

Graduate of any related business course

Job description

Global SME Loans Inc. is looking for dedicated customer service representatives to assist borrowers and loan consultants. You will manage loan applications, guide clients through the loan process, and provide updates on their status.

The ideal candidates should have a background in business, excellent communication skills, and a customer-oriented mindset. Your role is crucial in supporting OFWs to achieve their dreams in a disciplined work culture.