Customer Success Specialist

MoneyMe; Eastern Manila District; On-site; PHP 300,000 - 520,000; Full time

Benefits offered by this job

HMO day 1

Vacation leaves

Birthday leave

Wellbeing initiatives

Team events & snacks

Merchandise

Job summary

MoneyMe is a founder-led digital lender offering personal loans, credit cards and car loans. We are seeking a Customer Success Specialist in Manila to deliver outstanding support, assist the Credit Team, and resolve product enquiries efficiently.

You will help optimise the customer experience and speed up loan decision times. Ideal candidates have strong communication and organisational skills, can work autonomously, and handle multiple tasks across channels.

Qualifications

• Excellent communication skills and phone manner.
• Strong organizational skills with attention to detail.
• Ability to think quickly on the phone and resolve issues.
• Ability to work autonomously and manage multiple tasks.

Responsibilities

• Deliver excellent customer service across phone, email, SMS and live chat.
• Engage with customers and partners to resolve queries across products.
• Build rapport to drive sales and conversions and review accounts.

Skills

Communication skills

Organizational skills

Multitasking

Phone etiquette

Job description

MONEYME is a founder-led digital lender and Certified B Corporation™. We challenge the traditional ways of credit and simplify the borrowing experience with digital-first experiences that meet the needs of modern consumers. We offer a range of fast, flexible, and competitively priced products that span our customers’ credit lifecycle, including personal loans, credit cards, and car loans. We deliver unrivalled customer experiences powered by smart technology, speed and efficiency.

We are for ambitious Australians that expect more from life and the companies they engage with. We uphold a strong ethos of sustainability and hold ourselves accountable to the high standards of the B Corp movement. Our culture is energetic and driven, and we continually challenge the status quo… we’re nothing like your traditional finance institution. We have recently been certified as a B Corp and a Great Place To Work. We’re proud to have built a culture where people feel heard, cared for, and empowered to push boundaries. We wouldn’t be able to continually improve and grow as a company without our diverse and exceptional team.

What we are looking for:

We are looking for highly organised individuals with previous customer service experience and well-developed communication skills. As a Customer Success Specialist, you will be accountable for providing an amazing customer service, assisting the Credit Team and customers with applications and confidently resolving all product enquiries. We provide thousands of loans to customers each month and your contribution is important to optimise the customer experience and reduce the time it takes for a customer to receive a decision on their loan.

Responsibilities will include:

• Deliver the best customer service experience in all forms of communications, including but not limited to phone, emails, SMS and Live Chat
• Engage with MONEYMEs customers and partners in a positive and professional manner to resolve a wide range of queries across all our products.
• Building rapport with customers to drive sales and conversions.
• Review and assess customer accounts.
• Process documents and note accounts with actions taken.

To be successful for this role the following skills and experience is required:

• Excellent communication skills/ phone manner and ability to interact with external customers and internal partners
• Highly developed organisational skills and attention to detail
• Ability to think quickly on the phone in finding solutions for customers.
• Ability to work autonomously, own and complete projects as well as multi-tasking.

What’s in it for you:

MONEYME's employees and culture are core to who we are. We know that without a high-performing and engaged Team MONEYME, we will not achieve our ambitious goals for the future. We are proud to offer a collaborative and fun work environment.

Some of the benefits & perks we offer for all our employees in Manila are:

• HMO on Day 1 + 1 free dependent
• 15 days of vacation leaves and 15 days of sick leave
• 1 birthday leave
• Health and wellbeing initiatives like weekly sports activities and MONEYME Olympics
• Fun filled company activities - summer outings, team building, team lunch or dinner, Halloween event, year-end party and so much more!
• Complimentary snacks in the office
• MONEYME Merchandise - hoodie, T-shirt, tumbler, notebook, and id lace
• Quarter champion awards & reward trips

At MONEYME we believe in rewarding hard work. When the business is winning, so are you and we're always investing in our employees to lead new projects and develop people’s careers. We have quarterly awards, events, bonuses and more.

MONEYME Limited is an equal opportunity employer and we value diversity, equity, and inclusion. We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. We believe that the unique contribution of our employees is a key driver of our success. We stand together – our diversity and inclusion give us an edge.

MoneyMe is revolutionising the way consumers access and use credit in Australia - and our innovative use of technology sets us apart from the rest. Combining aspects of both finance and tech, FinTech is one of the most exciting industries to be involved with in the world right now.

Working with MoneyMe means throwing yourself into the action with an award-winning company names FinTech Business of the Year in 2017 - and you can play a huge role in ensuring that we continue to garner plenty of attention on the global stage.

Our capable people, cutting edge technology and streamlined processes help us to stand out. We are highly skilled an ambitious team focused on growing together and we're equally dedicated to technology and the customer experience. Hardwork is noticed and rewarded generously.

MoneyMe is revolutionising the way consumers access and use credit in Australia - and our innovative use of technology sets us apart from the rest. Combining aspects of both finance and tech, FinTech is one of the most exciting industries to be involved with in the world right now.

Working with MoneyMe means throwing yourself into the action with an award-winning company names FinTech Business of the Year in 2017 - and you can play a huge role in ensuring that we continue to garner plenty of attention on the global stage.

Our capable people, cutting edge technology and streamlined processes help us to stand out. We are highly skilled an ambitious team focused on growing together and we're equally dedicated to technology and the customer experience. Hardwork is noticed and rewarded generously.

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What can I earn as a Customer Success Specialist