Customer Success Specialist

MONEYME; Metro Manila; On-site; PHP 246,000 - 424,000; Full time

Benefits offered by this job

HMO on Day 1 + 1 free dependent

15 days of vacation leaves

15 days of sick leave

1 birthday leave

Health and wellbeing initiatives

Team outings and events

Complimentary snacks

MERCHandise

Job summary

MONEYME in Manila is seeking a Customer Success Specialist to provide outstanding service across phone, email, SMS and Live Chat, supporting the Credit Team and customers with applications and inquiries. You will help speed loan decisions and improve the customer experience.

The role emphasizes building rapport to drive sales, reviewing accounts, and processing documents with attention to detail. MONEYME offers a supportive environment and Manila benefits.

Qualifications

• Excellent communication skills/ phone manner and ability to interact with external customers and internal partners.
• Highly developed organisational skills and attention to detail.
• Ability to think quickly on the phone in finding solutions for customers.
• Ability to work autonomously, own and complete projects as well as multi-tasking.

Responsibilities

• Deliver the best customer service experience in all forms of communications, including phone, emails, SMS and Live Chat.
• Engage with MONEYME's customers and partners to resolve queries across all products.
• Build rapport with customers to drive sales and conversions.
• Review and assess customer accounts.
• Process documents and note accounts with actions taken.

Skills

Communication skills

Phone etiquette

Organisational skills

Autonomous work

Multitasking

Job description

MONEYME is a founder-led digital lender and Certified B Corporation™. We challenge the traditional ways of credit and simplify the borrowing experience with digital-first experiences that meet the needs of modern consumers. We offer a range of fast, flexible, and competitively priced products that span our customers’ credit lifecycle, including personal loans, credit cards, and car loans. We deliver unrivalled customer experiences powered by smart technology, speed and efficiency.

We are for ambitious Australians that expect more from life and the companies they engage with. We uphold a strong ethos of sustainability and hold ourselves accountable to the high standards of the B Corp movement. Our culture is energetic and driven, and we continually challenge the status quo… we’re nothing like your traditional finance institution. We have recently been certified as a B Corp and a Great Place To Work. We’re proud to have built a culture where people feel heard, cared for, and empowered to push boundaries. We wouldn’t be able to continually improve and grow as a company without our diverse and exceptional team.

What We Are Looking For

We are looking for highly organised individuals with previous customer service experience and well-developed communication skills. As a Customer Success Specialist, you will be accountable for providing an amazing customer service, assisting the Credit Team and customers with applications and confidently resolving all product enquiries. We provide thousands of loans to customers each month and your contribution is important to optimise the customer experience and reduce the time it takes for a customer to receive a decision on their loan.

Responsibilities Will Include

• Deliver the best customer service experience in all forms of communications, including but not limited to phone, emails, SMS and Live Chat
• Engage with MONEYMEs customers and partners in a positive and professional manner to resolve a wide range of queries across all our products.
• Building rapport with customers to drive sales and conversions.
• Review and assess customer accounts.
• Process documents and note accounts with actions taken.

To be successful for this role the following skills and experience is required:

• Excellent communication skills/ phone manner and ability to interact with external customers and internal partners
• Highly developed organisational skills and attention to detail
• Ability to think quickly on the phone in finding solutions for customers.
• Ability to work autonomously, own and complete projects as well as multi-tasking.

What’s In It For You

MONEYME's employees and culture are core to who we are. We know that without a high-performing and engaged Team MONEYME, we will not achieve our ambitious goals for the future. We are proud to offer a collaborative and fun work environment.

Some of the benefits & perks we offer for all our employees in Manila are:

• HMO on Day 1 + 1 free dependent
• 15 days of vacation leaves and 15 days of sick leave
• 1 birthday leave
• Health and wellbeing initiatives like weekly sports activities and MONEYME Olympics
• Fun filled company activities - summer outings, team building, team lunch or dinner, Halloween event, year-end party and so much more!
• Complimentary snacks in the office
• MONEYME Merchandise - hoodie, T-shirt, tumbler, notebook, and id lace
• Quarter champion awards & reward trips

MONEYME Limited is an equal opportunity employer and we value diversity, equity, and inclusion. We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. We believe that the unique contribution of our employees is a key driver of our success. We stand together – our diversity and inclusion give us an edge.

What can I earn as a Customer Success Specialist