Customer Success Specialist: Fast, Friendly Credit Support

MONEYME; Metro Manila; Sur place; PHP 246 000 - 424 000; Plein temps

Avantages offerts par ce poste

HMO on Day 1 + 1 free dependent

15 days of vacation leaves

15 days of sick leave

1 birthday leave

Health and wellbeing initiatives

Team outings and events

Complimentary snacks

MERCHandise

Résumé du poste

MONEYME in Manila is seeking a Customer Success Specialist to provide outstanding service across phone, email, SMS and Live Chat, supporting the Credit Team and customers with applications and inquiries. You will help speed loan decisions and improve the customer experience.

The role emphasizes building rapport to drive sales, reviewing accounts, and processing documents with attention to detail. MONEYME offers a supportive environment and Manila benefits.

Qualifications

• Excellent communication skills/ phone manner and ability to interact with external customers and internal partners.
• Highly developed organisational skills and attention to detail.
• Ability to think quickly on the phone in finding solutions for customers.
• Ability to work autonomously, own and complete projects as well as multi-tasking.

Responsabilités

• Deliver the best customer service experience in all forms of communications, including phone, emails, SMS and Live Chat.
• Engage with MONEYME's customers and partners to resolve queries across all products.
• Build rapport with customers to drive sales and conversions.
• Review and assess customer accounts.
• Process documents and note accounts with actions taken.

Connaissances

Communication skills

Phone etiquette

Organisational skills

Autonomous work

Multitasking

Description du poste

MONEYME in Manila is seeking a Customer Success Specialist to provide outstanding service across phone, email, SMS and Live Chat, supporting the Credit Team and customers with applications and inquiries. You will help speed loan decisions and improve the customer experience.

The role emphasizes building rapport to drive sales, reviewing accounts, and processing documents with attention to detail. MONEYME offers a supportive environment and Manila benefits.