Customer Success & Operations Analyst I

0207 Diversey Philippines Inc; Makati; In loco; PHP 268.000 - 424.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental and vision insurance

401(k) plan

Descrizione del lavoro

Diversey Philippines Inc. in Metro Manila is seeking a Customer Service professional to respond to customer inquiries via telephone, email, and website chatbot, process orders, invoices and service terminations, and troubleshoot issues to ensure a positive customer experience.

The role supports the Sales Teams, collaborates across functions, and aims to improve service levels. The company emphasizes employee development and a safe, inclusive work environment.

Mansioni

• Order Management: Process all orders efficiently, accurately and in line with policies and procedures
• Run and follow up on various control reports to ensure that the order-to-payment process is fulfilled
• Complaint Management: Handle and close customer complaints on time
• Collaborate with other functions to close complaints
• Customer Management: To handle all incoming telephone calls and emails dealing with Customers' needs and build relationships with key customers
• Sales Support: Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution, communicate with Sales Account Managers to enable visibility of key Customer issues, attend meetings to improve service and communicate Customer Service KPIs and strategy

Descrizione del lavoro

Diversey Philippines Inc. in Metro Manila is seeking a Customer Service professional to respond to customer inquiries via telephone, email, and website chatbot, process orders, invoices and service terminations, and troubleshoot issues to ensure a positive customer experience.

The role supports the Sales Teams, collaborates across functions, and aims to improve service levels. The company emphasizes employee development and a safe, inclusive work environment.