Customer Experience & Orders Specialist

Diversey; Makati; In loco; PHP 240.000 - 360.000; Tempo pieno

Descrizione del lavoro

Diversey in Makati seeks a Customer Service professional to respond to customer inquiries via phone, email and chat, and to manage orders, invoices, and service-related transactions. The role focuses on delivering high-quality support and maintaining strong customer relationships.

You will collaborate with Sales and other teams to resolve issues, improve service levels, and ensure accurate order processing across all channels.

Competenze

• Respond to customer inquiries via telephone, email, and website chatbot in line with service standards.
• Process customer orders, invoices, and related transactions with accuracy.

Mansioni

• Order Management: process orders efficiently and ensure order-to-payment flow.
• Complaint Management: handle and close customer complaints timely and coordinate with other functions.
• Customer Management: manage inbound calls and emails, build relationships with customers.
• Sales Support: assist Sales Teams, communicate issues to Account Managers, support KPI reporting.

Descrizione del lavoro

Diversey in Makati seeks a Customer Service professional to respond to customer inquiries via phone, email and chat, and to manage orders, invoices, and service-related transactions. The role focuses on delivering high-quality support and maintaining strong customer relationships.

You will collaborate with Sales and other teams to resolve issues, improve service levels, and ensure accurate order processing across all channels.