Customer Success & Order Support Specialist

Diversey Philippines Inc.; Makati; In loco; PHP 201.000 - 312.000; Tempo pieno

Descrizione del lavoro

Diversey Philippines Inc. is seeking a proactive Customer Service professional to respond to inquiries by phone, email, and website chatbot, ensuring timely and accurate service.

You will process orders, invoices, and service applications, troubleshoot issues, and collaborate with Sales and other teams to deliver a positive customer experience. Join us to support customers across facilities and healthcare sectors with a focus on quality and service excellence.

Mansioni

• Process all orders efficiently, accurately and in line with policies and procedures.
• Run and follow up on control reports to ensure the order-to-payment process is fulfilled.
• Handle and close customer complaints on time; collaborate with other functions to close complaints.
• Handle all incoming calls and emails dealing with customers' needs; build relationships with key customers.
• Act as a reference for the Sales Teams for issues related to the order process and distribution; communicate with Sales Account Managers to provide visibility of customer issues.
• Attend meetings to identify improvements to the service offered to internal and external customers and to discuss KPIs and strategy.

Descrizione del lavoro

Diversey Philippines Inc. is seeking a proactive Customer Service professional to respond to inquiries by phone, email, and website chatbot, ensuring timely and accurate service.

You will process orders, invoices, and service applications, troubleshoot issues, and collaborate with Sales and other teams to deliver a positive customer experience. Join us to support customers across facilities and healthcare sectors with a focus on quality and service excellence.