Customer Success Officer (Knowledge of updated DOLE Rules) Makati

Recruitify_HR; Philippines; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Onsite in Makati

WFH 1 Saturday per month

Job summary

Recruitify HR seeks a Customer Success Officer for its Makati operations, with a morning onsite schedule and one optional Saturday per month for remote work. The role requires at least 2 years in SaaS customer success, payroll handling for multiple clients, and leadership of at least 5 Implementation Analysts.

Advanced MS Excel skills and strong communication are essential, along with willingness to travel for client meetings. Onsite work pattern may include WFH one Saturday per month.

Qualifications

• Minimum 2 years as Customer Success Officer in SaaS.
• Experience in leading at least 5 Implementation Analysts.
• 2+ years in software implementation.
• 2+ years in payroll calculation for multiple clients.
• Knowledge of updated DOLE rules.
• Advanced MS Excel skills.
• Willing to travel for client meetings.
• Strong analytical and planning skills.
• Good communication and presentation skills.

Skills

Customer Success

Leadership

Payroll experience

Advanced MS Excel

Analytical skills

Communication skills

Tools

MS Excel

Job description

CUSTOMER SUCCESS OFFICER ( Knowledge of updated DOLE rules) MAKATI

MORNING WORK SCHEDULE

MON-FRI ONSITE
1 SATURDAY PER MONTH- WFH

Requirements:

• At least 2 years experience as Customer Success Officer in a Software as a Service Company
• leading at least 5 Implementation Analyst
• At least 2 years experience in software Implementation
• At least 2 years experience in calculating payroll for multiple clients.
• Knowledge of updated DOLE rules.
• Advance MS Excel Skills.
• Willing to travel for business trips to meet clients
• Strong analytical and planning skills
• Good communication and presentation skill

SALARY 25K-35K