Customer Success Officer - 2 yrs experience in Software Implement

Dempsey Resource Management; Philippines; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Dempsey Resource Management in the Philippines seeks an experienced Customer Success Officer to lead software payroll implementations and onboarding. You will configure payroll rules, run client payrolls, and develop Excel-based backups for calculations, ensuring a smooth deployment of our HCMS across multiple clients.

The role requires strong Excel skills, DOLE rule knowledge, and willingness to travel for client visits.

Qualifications

• At least 2 years experience as Customer Success Officer in a Software as a Service Company.
• Leading at least 5 Implementation Analysts.
• At least 2 years experience in software Implementation.
• At least 2 years experience in calculating payroll for multiple clients.
• Knowledge of updated DOLE rules.
• Advance MS Excel Skills.
• Willing to travel for business trips to meet clients.
• Strong analytical and planning skills.
• Good communication and presentation skill.

Responsibilities

• Overall responsibility of perfect implementation of all client payroll rules.
• Stay updated on changing DOLE rules and updating the software accordingly.
• Runs payroll for clients.
• Develop Excel back-ups for calculation.
• Automate payroll on the HCMS for all current clients.
• Handles existing and new client’s data migration.
• Ensure successful On-boarding and Implementation of our Human Capital Management Software (HCMS) for all Clients.
• Work with other teams internally and at client’s end to ensure roadblocks are getting resolved.
• Define the project plan for each implementation and ensure all timelines are met.
• Interact with clients including site visits for implementation and maintain a good rapport.
• Ensure timely resolution of all client concerns post implementation.
• Promotes client loyalty.
• Obtain understanding of client payroll rules and policies during implementation.
• Calibrate with the client on how each rule and policy is to be applied using historical payroll calculation by the client.
• Highlight any discrepancies in historical calculation to the client.
• Confirm the client rules can be deployed in the software.
• Highlight any customization request by the client.
• Cross check automated payroll with Excel calculations.
• Provide ongoing support to client.
• Such other duties as may be designated or assigned by the Company as may be made known to you

Skills

Customer Success

SaaS

Implementation leadership

Payroll software

MS Excel

DOLE rules knowledge

Travel willingness

Analytical skills

Communication skills

Tools

HCMS

MS Excel

Job description

Qualifications

• At least 2 years experience as Customer Success Officer in a Software as a Service Company
• leading at least 5 Implementation Analyst
• At least 2 years experience in software Implementation
• At least 2 years experience in calculating payroll for multiple clients.
• Knowledge of updated DOLE rules.
• Advance MS Excel Skills.
• Willing to travel for business trips to meet clients
• Strong analytical and planning skills
• Good communication and presentation skill

Job Description

• Overall responsibility of perfect implementation of all client payroll rules
• Stay updated on changing DOLE rules and updating the software accordingly
• Runs payroll for clients.
• Develop Excel back-ups for calculation.
• Automate payroll on the HCMS for all current clients
• Handles existing and new client’s data migration.
• Ensure successful On-boarding and Implementation of our Human Capital Management
• Software (HCMS) for all Clients
• Work with other teams internally and at client’s end to ensure roadblocks are getting resolved
• Define the project plan for each implementation and ensure all timelines are met
• Interact with clients including site visits for implementation and maintain a good rapport
• Ensure timely resolution of all client concerns post implementation
• Promotes client loyalty
• Obtain understanding of client payroll rules and policies during implementation.
• Calibrate with the client on how each rule and policy is to be applied using historical payroll calculation by the client.
• Highlight any discrepancies in historical calculation to the client.
• Confirm the client rules can be deployed in the software.
• Highlight any customization request by the client.
• Cross check automated payroll with Excel calculations.
• Provide ongoing support to client.
• Such other duties as may be designated or assigned by the Company as may be made known to you