Customer Success Officer - 2yrs exp in Software Implementation

Dempsey Resource Management; Philippines; On-site; PHP 40,000 - 70,000; Full time

Job summary

Dempsey Resource Management is hiring a Customer Success Officer in the Philippines to lead client payroll implementations and ensure accurate rule application in our SaaS HCMS.

The role requires 2+ years in SaaS customer success and software implementation, with strong Excel skills and willingness to travel for client meetings. You will coordinate with clients and internal teams to ensure smooth onboarding and ongoing support.

Qualifications

• At least 2 years experience as Customer Success Officer in a Software as a Service Company.
• At least 2 years experience in software Implementation.
• Knowledge of updated DOLE rules.
• Advance MS Excel Skills.
• Willing to travel for business trips to meet clients.
• Strong analytical and planning skills.
• Good communication and presentation skill.

Responsibilities

• Oversee the perfect implementation of all client payroll rules.
• Stay updated on DOLE rules and update the software accordingly.
• Run payroll for clients.
• Develop Excel backups for calculation.
• Automate payroll on the HCMS for all current clients.
• Handle existing and new client’s data migration.
• Ensure successful onboarding and implementation of our Human Capital Management Software (HCMS) for all clients.
• Work with internal teams and client contacts to resolve roadblocks.
• Define the project plan for each implementation and meet all timelines.
• Interact with clients including site visits for implementation and maintain rapport.
• Ensure timely resolution of client concerns post-implementation.
• Promote client loyalty and understand payroll rules for proper deployment in software.
• Highlight discrepancies in historical calculations and customize requests as needed.
• Cross-check automated payroll with Excel calculations.
• Provide ongoing client support.

Skills

Analytical thinking

Planning

Communication skills

Presentation skills

Tools

MS Excel

Job description

Qualifications

• At least 2 years experience as Customer Success Officer in a Software as a Service Company
• At least 2 years experience as Customer Success Officer in a Software as a Service Company
• leading at least 5 Implementation Analyst
• At least 2 years experience in software Implementation
• At least 2 years experience in calculating payroll for multiple clients.
• Knowledge of updated DOLE rules.
• Advance MS Excel Skills.
• Willing to travel for business trips to meet clients
• Strong analytical and planning skills
• Good communication and presentation skill

Job Description

• Overall responsibility of perfect implementation of all client payroll rules
• Stay updated on changing DOLE rules and updating the software accordingly
• Runs payroll for clients.
• Develop Excel back-ups for calculation.
• Automate payroll on the HCMS for all current clients
• Handles existing and new client’s data migration.
• Ensure successful On-boarding and Implementation of our Human Capital Management
• Software (HCMS) for all Clients
• Work with other teams internally and at client’s end to ensure roadblocks are getting resolved
• Define the project plan for each implementation and ensure all timelines are met
• Interact with clients including site visits for implementation and maintain a good rapport
• Ensure timely resolution of all client concerns post implementation
• Promotes client loyalty
• Obtain understanding of client payroll rules and policies during implementation.
• Calibrate on the client on how each rule and policy is to be applied using historical payroll
• calculation by the client.
• Highlight any discrepancies in historical calculation to the client.
• Confirm the client rules can be deployed in the software.
• Highlight any customization request by the client.
• Cross check automated payroll with Excel calculations.
• Provide ongoing support to client.
• Such other duties as may be designated or assigned by the Company as may be made known to
• you