Customer Success Officer

iLLimitado Inc; Makati; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Health Insurance

Flexible Hours

Maternity & Paternity Leave

Employee Recognition and Rewards

Job summary

A leading SaaS company in Makati seeks a Customer Success Officer with a strong background in software implementation and payroll processing. The role involves leading client onboarding, automating payroll processes, and ensuring compliance with DOLE regulations. The ideal candidate must have at least 2 years of experience in a similar position, exceptional problem-solving skills, and advanced MS Excel proficiency, along with a willingness to travel for client meetings. Join us to drive client success and satisfaction.

Qualifications

• Minimum 2 years as Customer Success Officer in a SaaS Company.
• Experience in software implementation for at least 2 years.
• Experience in payroll calculation for multiple clients for 2 years.
• Knowledge of updated DOLE rules.
• Willingness to travel for business trips.

Responsibilities

• Lead end-to-end implementation of HCMS for new clients.
• Set up and automate payroll rules based on client requirements.
• Conduct regular check-ins and support post-implementation.
• Collaborate with internal teams for seamless implementation.
• Stay updated with DOLE regulations and industry standards.

Skills

Customer Service

Problem Solving

Analytical Skills

Technical Skills

Planning Skills

Advanced MS Excel

Work Ethic

Travel willingness

Education

Diploma

Job description

On-site - Makati 1-3 Yrs Exp Diploma Full-time

Job Description

Employee Recognition and Rewards

Anniversary Gifts

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance, HMO

Company Equipment

Maternity & Paternity Leave, Parental Leave, Sick Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave

Work-Life Balance

Flexible Hours

Key Responsibilities

Client Onboarding & Implementation

• Lead end‑to‑end implementation of our HCMS for new clients.
• Understand client payroll rules, HR policies, and existing processes.
• Prepare Excel-based computation back‑ups and validation tools.
• Ensure successful migration of client data into the system.
• Create and manage project timelines to ensure smooth and timely onboarding.

Payroll Automation & Validation

• Set up and automate payroll rules on our HCMS based on client requirements.
• Cross-check automated payroll results against Excel validations.
• Identify discrepancies, highlight exceptions, and align with clients.
• Ensure DOLE-compliant payroll rules and updates are applied.

Client Engagement & Support

• Conduct regular check-ins, site visits, and review sessions with clients.
• Resolve client issues promptly and elevate roadblocks when needed.
• Maintain strong rapport to promote trust, satisfaction, and loyalty.
• Provide ongoing support post‑implementation to ensure long‑term success.

Internal Collaboration

• Work with internal teams (Product, Payroll, QA, Support) to ensure seamless implementation.
• Communicate client requirements and customization requests clearly.

Other Responsibilities

• Stay updated with DOLE regulations and industry standards.
• Perform other related tasks as assigned.

Job Requirements

• At least 2 years experience as Customer Success Officer in a SaaS Company leading a team of at least 5 Implementation Analyst
• At least 2 years experience in software Implementation
• At least 2 years experience in calculating payroll for multiple clients
• Knowledge of updated DOLE rules
• Advance MS Excel skills
• Willing to travel for business trips to meet clients
• Strong analytical and planning skills
• Excellent problem-solving skills; Customer Service Problem Solving Account Management Strong Work Ethic Technical Skills