Customer Success Manager(Tenable)

Recruitify_HR; Taguig; On-site; PHP 457,002 - 547,398; Full time

Benefits offered by this job

Sign-on Bonus of 60k - 100K

HMO

Life Insurance

Job summary

A leading recruitment firm is seeking a Customer Success Manager in Taguig. The role involves managing client relationships, encouraging feature utilization, and evaluating customer satisfaction. Candidates must have a Bachelor's degree and 1-2 years of account management experience. This position offers a hybrid work setup with a basic salary of PHP 45k and various perks. Join us to help clients maximize their investments and grow their businesses!

Qualifications

• 1 - 2 years of Account Management experience required.
• Bachelor's Degree in a relevant field is mandatory.
• Open for candidates previously connected to Sutherland.

Responsibilities

• Encourage clients to utilize new features that help their business.
• Provide feedback to internal teams for customer satisfaction.
• Evaluate churn risks for customers and address dissatisfaction.
• Conduct customer success reviews for value maximization.
• Develop relationships with customers to meet their needs.

Skills

Account Management experience

Communication skills

Customer relationship management

Education

Bachelor's Degree related to Business Administration, Marketing, IT, Computer Science, Electronics Communication Engineer

Job description

Hybrid - Taguig 1-3 Yrs Exp Bachelor Full-time

Job title: Customer Success Manager (Tenable)

Work Set Up: Hybrid (2 days WFH; 3 days Onsite)

Working Schedule (Shift and Days Off): Mondays - Fridays (Weekends off)

Basic Salary: PHP 45k

Perks: Sign-on Bonus of 60k - 100K; HMO; Life Insurance

Account Management experience is mandatory,

Required Qualifications

• Bachelor's Degree related to Business Administration, Marketing, IT, Computer Science, Electronics Communication Engineer
• 1 - 2 years of Account Management experience
• Open for candidates previously applied or previously connected to Sutherland but case-to-case basis. Candidate must at least have 2 years from the time they last worked in Sutherland); RingCentral, Avaya, Cisco - not qualified

Job Responsibilities / Scope of Work

• Encourage clients to utilize new features that will help them drive their business forward
• Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering
• Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle
• Develop plans that ensure that clients are successfully adopting our platform that align to their business needs
• Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their investments
• Develop customer relationships, by building trust and ensuring the customer’s needs are met
• Align customers with the enablement resources to drive adoption

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