Customer Success Manager

Neksjob Philippines; Cebu City; On-site; PHP 279,000 - 334,800; Full time

Benefits offered by this job

Competitive salary with international account premium

Comprehensive training and support

Job summary

A customer service outsourcing firm is seeking a passionate Customer Service Manager to lead a team in delivering exceptional customer satisfaction in Cebu City. This full-time role requires effective handling of customer calls and providing accurate information. Candidates must be high school graduates with a positive attitude, basic computer skills, and a commitment to customer service. Comprehensive training and competitive compensation are provided, ensuring personal and professional growth.

Qualifications

• High school graduate or above.
• Positive attitude and customer-focused mindset.
• Basic computer skills and ability to learn new systems.

Responsibilities

• Handle customer calls via phone, email, or chat.
• Provide accurate information about products/services.
• Resolve customer concerns efficiently and professionally.
• Document interactions accurately in the system.

Skills

Customer-focused mindset

Positive attitude

Basic computer skills

Education

High school graduate

Job description

On-site - Cebu No Exp Required High/Senior High School Full-time

Job Description

We are looking for a Customer Service Manager who is passionate about leadership, driven by performance, and committed to delivering world-class customer satisfaction.

Responsibilities

• Handle customer calls via phone, email, or chat
• Provide accurate information about products/services to international clients
• Resolve customer concerns efficiently and professionally
• Document interactions accurately in the system

Requirements

• High school graduate or above
• Positive attitude and customer-focused mindset
• Basic computer skills and ability to learn new systems
• Competitive salary with international account premium
• Comprehensive training and support

Working Location

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