Customer Success Manager (B2B Account Management | Hybrid | Taguig)

Recruitify_HR; Philippines; Hybrid; PHP 457,000 - 547,000; Full time

Benefits offered by this job

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Equity Incentive Plan

Performance Bonus

Incentives

Job summary

Recruitify_HR in Taguig is seeking a Customer Success Manager to lead B2B account management and drive product adoption. You will manage and grow key client relationships, identify churn risks, and conduct business reviews to ensure customer success. The role requires strong communication and stakeholder management skills in a hybrid setup.

Location: Fort Bonifacio, Taguig (PhilPlans Corporate Center). Work Setup: Hybrid (3 Days Onsite | 2 Days WFH). Schedule: Mon-Fri.

Qualifications

• Bachelor’s Degree in Business, Marketing, IT, Computer Science, or related field.
• At least 1–2 years of B2B Account Management experience.
• Experience handling client relationships in a B2B environment.
• Strong communication and stakeholder management skills.

Responsibilities

• Manage and grow B2B client accounts.
• Drive product adoption and encourage use of new features.
• Identify churn risks and implement retention strategies.
• Conduct regular business reviews (quarterly/annual).
• Collaborate with internal teams: Sales, Product, Marketing, Support, and Engineering.
• Build strong client relationships and ensure customer success.

Skills

B2B Account Management

Communication

Stakeholder Management

Education

Bachelor's Degree

Job description

Customer Success Manager (B2B Account Management | Hybrid | Taguig)

Hybrid - Taguig 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Location: Fort Bonifacio, Taguig (PhilPlans Corporate Center)
Work Setup: Hybrid (3 Days Onsite | 2 Days WFH)
Schedule: Monday to Friday (Weekends Off)
Start Date: March 30, 2026
Headcount: 2

Compensation & Benefits

Basic Salary: PHP 45,000
Allowances: PHP 5,000 (Performance-based)
Sign-On Bonus: PHP 60,000 – 100,000
HMO Coverage
Life Insurance

Important Requirement

Must have B2B Account Management experience (MANDATORY)
Profiles without Account Management experience will NOT be considered

Qualifications

Bachelor’s Degree in Business, Marketing, IT, Computer Science, or related field
At least 1–2 years of B2B Account Management experience
Experience handling client relationships in a B2B environment
Strong communication and stakeholder management skills

Key Responsibilities

Manage and grow B2B client accounts
Drive product adoption and encourage use of new features
Identify churn risks and implement retention strategies
Conduct regular business reviews (quarterly/annual)
Collaborate with internal teams: Sales, Product, Marketing, Support, and Engineering
Build strong client relationships and ensure customer success
Align customers with tools and resources to maximize platform value

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