B2B Customer Success Manager

J-K Network Services; Taguig; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Sign-on Bonus of 60k - 100k

HMO

Life Insurance

Job summary

A digital transformation company is seeking a B2B Customer Success Manager to manage client relationships within a hybrid work setup. The role involves ensuring customer satisfaction, facilitating solution adoption, and monitoring accounts for growth opportunities. Candidates should have a Bachelor's Degree and relevant experience in account management and B2B environments. This position offers a sign-on bonus of 60k-100k and government-mandated benefits including health insurance.

Qualifications

• 1 - 3 years of relevant experience, particularly in account management and B2B environments.
• Ability to lead meetings and quarterly reviews with customers.
• Capable of facilitating solution adoption through effective communication.

Responsibilities

• Build and maintain strong relationships with B2B clients.
• Ensure customer satisfaction and promote long-term retention.
• Act as the primary contact for client inquiries and concerns.
• Monitor client accounts and provide solutions to enhance their experience.
• Identify opportunities for upselling and account growth.

Skills

Account Management experience

B2B experience

Strategic planning

Project management

Strong communication skills

Education

Bachelor's Degree in Business Administration, Marketing, IT, Computer Science, or related field

Job description

Hybrid - Taguig 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Company Profile: A digital transformation company that offers a broad range of services, including customer support, technical assistance, back-office functions, and IT solutions.

Position: B2B Customer Success Manager | Business Client Success Manager

Schedule: Hybrid (2 days WFH; 3 days Onsite)

Work Setup: Mondays - Friday (Weekends off)

Sign-on Bonus of 60k - 100K

HMO

Life Insurance

Job Requirements

• Bachelor's Degree related to Business Administration, Marketing, IT, Computer Science, Electronics Communication Engineer
• 1 - 2 years of Account Management experience and B2B experience.
• Experience leading meetings and regular cadences, quarterly and annual customer success reviews with customers.
• Can facilitate the adoption of the solution, driving awareness, education and utilization by serving as the POC within the customer set.
• Strong skills in strategic planning and project management with the ability to adapt conversations for technical and non-technical audiences.

Job Responsibilities

• Build and maintain strong relationships with business (B2B) clients.
• Ensure customer satisfaction and long-term client retention.
• Act as the main point of contact for client concerns and inquiries.
• Monitor client accounts and provide solutions to improve their experience.
• Identify opportunities for upselling and account growth.

Recruitment Process

Online Process Until Job Offer!

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