Customer Success Manager
Neksjob Philippines
14 days+
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Benefits offered by this job
Job summary
A customer service outsourcing company in Metro Manila is looking for a Customer Service Manager who is passionate about leadership and dedicated to providing top-notch customer satisfaction. The ideal candidate will handle customer inquiries through various channels and must possess excellent English communication skills. Benefits include competitive salary, health coverage, and opportunities for career growth. Join a dynamic team committed to delivering premier service in a supportive environment.
Qualifications
- Passion for leadership and commitment to customer satisfaction.
- Ability to handle customer calls via phone, email, or chat.
- Basic computer skills and willingness to learn new systems.
- Ability to quickly learn new software/systems
Responsibilities
- Handle customer calls and provide accurate information.
- Resolve customer concerns efficiently.
- Document interactions in the system.
- Document interactions accurately in the system.
Skills
Excellent English communication skills
Positive attitude
Customer-focused mindset
Basic computer skills
Education
High school graduate or above
Tools
Learning systems
Job description
We are looking for a Customer Service Manager who is passionate about leadership, driven by performance, and committed to delivering world-class customer satisfaction.
Responsibilities
- Handle customer calls via phone, email, or chat
- Provide accurate information about products/services to international clients
- Resolve customer concerns efficiently and professionally
- Document interactions accurately in the system
Requirements
- High school graduate or above
- Excellent English communication skills
- Positive attitude and customer-focused mindset
- Basic computer skills and ability to learn new systems
Benefits
- Competitive salary with international account premium
- Health benefits
- Career growth opportunities
- Comprehensive training and support
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