Customer Service Manager

Neksjob Philippines; Davao del Sur; On-site; PHP 40,000 - 65,000; Full time

Benefits offered by this job

Competitive salary with international account premium

Comprehensive training and support

Job summary

A leading recruitment firm is seeking an experienced Customer Service Manager to lead their customer support team in Davao del Sur, Philippines. The ideal candidate will be responsible for overseeing daily operations, ensuring high-quality service delivery, and enhancing customer satisfaction. Strong communication skills and a customer-focused mindset are essential. The role offers competitive salary and comprehensive training, with responsibilities including handling customer inquiries and resolving concerns efficiently.

Qualifications

• Strong communication and leadership skills.
• Experience in handling customer inquiries and escalations.
• Basic computer skills and ability to learn new systems.
• Competitive salary with international account premium.
• Comprehensive training and support.

Responsibilities

• Handle customer calls via phone, email, or chat.
• Provide accurate information about products/services to international clients.
• Resolve customer concerns efficiently and professionally.
• Document interactions accurately in the system.

Skills

Communication skills

Customer-focused mindset

Problem-solving abilities

Escalations handling

Education

High school graduate or above

Job description

Job Description

We are looking for an experienced and customer-oriented Customer Service Manager to lead our customer support team. In this role, you will oversee daily operations, ensure high-quality service delivery, and drive initiatives that enhance customer satisfaction. The ideal candidate has strong communication and leadership skills, excels in handling customer inquiries and escalations, and is committed to delivering a consistently positive customer experience.

Responsibilities

• Handle customer calls via phone, email, or chat
• Provide accurate information about products/services to international clients
• Resolve customer concerns efficiently and professionally
• Document interactions accurately in the system

Requirements

• High school graduate or above
• Positive attitude and customer-focused mindset
• Basic computer skills and ability to learn new systems
• Competitive salary with international account premium
• Comprehensive training and support

Working Location

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