Customer Service Supervisor

Neksjob Philippines; Mandaluyong; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training and support

Job summary

A leading recruitment firm in Metro Manila is looking for a Customer Service Supervisor who will oversee frontline support operations and manage performance metrics. The ideal candidate should have strong leadership skills, a positive customer-focused attitude, and basic computer abilities. The role involves handling customer queries and ensuring a high standard of service delivery. Competitive salary and comprehensive training options are provided.

Qualifications

• Must possess a positive attitude and a customer-focused mindset.
• Basic skills in using computer systems required.
• Hands-on experience in leading customer service teams preferred.
• Proficient in documenting interactions and using CRM systems.

Responsibilities

• Lead the frontline support operations for customer service.
• Handle customer calls and provide information about services.
• Resolve customer concerns and document interactions accurately.
• Ensure accurate documentation of all customer interactions in the system.

Skills

Customer-focused mindset

Leadership capabilities

Data-driven decision making

Basic computer skills

Communication

Education

High school diploma or above

Tools

CRM software

Job description

Job Description

We are seeking a results‑driven and technically skilled Customer Service Supervisor to lead frontline support operations, optimize performance metrics, and ensure exceptional customer experience delivery. The ideal candidate will have strong leadership capabilities, data‑driven decision‑making skills, and hands‑on experience managing customer service teams in a fast‑paced environment.

Responsibilities

• Handle customer calls via phone, email, or chat.
• Provide accurate information about products/services to international clients.
• Resolve customer concerns efficiently and professionally.
• Document interactions accurately in the system.

Requirements

• High school graduate or above.
• Positive attitude and customer‑focused mindset.
• Basic computer skills and ability to learn new systems.
• Competitive salary with international account premium.
• Comprehensive training and support.