Customer Success Manager

Neksjob Philippines; Mandaluyong; On-site; PHP 420,000 - 720,000; Full time

Benefits offered by this job

Competitive salary with international account premium

Health benefits

Career growth opportunities

Comprehensive training and support

Job summary

A customer service company is looking for a Customer Service Manager who is passionate about leadership and committed to delivering world-class customer satisfaction. The role involves handling customer calls, providing accurate information to international clients, and resolving concerns efficiently. Ideal candidates are high school graduates with excellent English communication skills and a customer-focused mindset. The position offers competitive salary, health benefits, and career growth opportunities.

Qualifications

• Must have excellent English communication skills.
• Must have a positive attitude and be customer-focused.
• Ability to learn new systems is essential.
• Basic computer skills and ability to learn new systems.

Responsibilities

• Handle customer calls via phone, email, or chat.
• Provide accurate information about products/services to international clients.
• Resolve customer concerns efficiently and professionally.
• Document interactions accurately in the system.

Skills

Excellent English communication skills

Positive attitude

Customer-focused mindset

Basic computer skills

Education

High school graduate or above

Job description

We are looking for a Customer Service Manager who is passionate about leadership, driven by performance, and committed to delivering world-class customer satisfaction.

Responsibilities

• Handle customer calls via phone, email, or chat
• Provide accurate information about products/services to international clients
• Resolve customer concerns efficiently and professionally
• Document interactions accurately in the system

Requirements

• High school graduate or above
• Excellent English communication skills
• Positive attitude and customer-focused mindset
• Basic computer skills and ability to learn new systems

Benefits

• Competitive salary with international account premium
• Health benefits
• Career growth opportunities
• Comprehensive training and support