Customer Success Manager

Neksjob Philippines; Bacolod; On-site; PHP 391,000 - 837,000; Full time

Benefits offered by this job

Comprehensive training and support

Competitive salary with international account premium

Job summary

A leading service provider is seeking a Customer Service Manager in Bacolod, Philippines, who is dedicated to delivering excellent customer service. The ideal candidate will handle customer inquiries via various channels, provide accurate information on products, and efficiently resolve issues. A positive attitude and strong communication skills are essential. This role offers comprehensive training and a competitive salary, targeting professionals committed to creating customer satisfaction.

Qualifications

• High school diploma or higher education.
• Customer-driven attitude and excellent communication skills.
• Basic computer skills and willingness to learn new systems.
• Experience coaching and developing agents to meet KPIs.

Responsibilities

• Handle customer calls via phone, email, or chat.
• Provide accurate information about products and services.
• Resolve customer concerns efficiently and professionally.
• Document interactions accurately in the system.

Skills

Customer-focused mindset

Basic computer skills

Positive attitude

Problem solving

Coaching

Education

High school graduate or above

Tools

CRM software

Chat tools

Email platforms

Job description

Job Description

We are looking for a Customer Service Manager who is passionate about leadership, driven by performance, and committed to delivering world‑class customer satisfaction.

Responsibilities

• Handle customer calls via phone, email, or chat
• Provide accurate information about products/services to international clients
• Resolve customer concerns efficiently and professionally
• Document interactions accurately in the system

Requirements

• High school graduate or above
• Positive attitude and customer‑focused mindset
• Basic computer skills and ability to learn new systems
• Competitive salary with international account premium
• Comprehensive training and support

Working Location

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