Customer Success Manager

InsideOut; Mexico; On-site; MXN 360,000 - 480,000; Full time

Benefits offered by this job

High trust role

Growth opportunities

Supportive team culture

Job summary

InsideOut is hiring a Client Support Lead to maintain strong client relationships and deliver exceptional care from first contact. You will be the primary voice for new and existing clients, ensuring timely responses and proactive problem solving across channels.

The role requires a customer-focused mindset, ability to manage escalations, and a willingness to adapt to new platforms while supporting onboarding and CRM scripting updates.

Qualifications

• Minimum 1 year of experience in a Customer Success Manager role.
• Neutral or excellent English speaking accent.
• Strong written and spoken English communication skills.
• Tech savvy and highly adaptable to new platforms.

Responsibilities

• Act as the first point of contact for all client inquiries.
• Communicate with clients via email, text, and phone calls ensuring timely responses.
• Handle client escalations quickly and update internal platforms accordingly.
• Support onboarding processes and assist during scheduled client meetings.
• Conduct outbound follow-up calls when additional assistance is needed.
• Work independently and meet expectations without micromanagement.
• Identify potential issues early and address them before they escalate.
• Train to manage client call processes/scripts via a CRM Script Editor.

Skills

Customer success

Communication

English proficiency

Tech-savvy

Tools

Gmail

Google Sheets

RingCentral

Job description

Schedule: To be discussed, flexibility required for emergency shifts

Start Date: ASAP

About the Role

The Client Support Lead plays a vital role in maintaining strong and lasting client relationships. First impressions matter and this role ensures that every client receives exceptional care and communication from their very first interaction.

You will be the go to person for both new and existing clients acting as the primary voice and representative of the company. Your ability to respond quickly, solve problems proactively and maintain professionalism across all communication channels will directly impact customer satisfaction and retention.

Key Responsibilities

• Act as the first point of contact for all client inquiries
• Communicate with clients via email text and phone calls ensuring timely responses
• Handle client escalations quickly and update internal platforms accordingly
• Support onboarding processes and assist during scheduled client meetings
• Conduct outbound follow up calls when additional assistance is needed
• Work independently and consistently meet expectations without micromanagement
• Identify potential issues early and address them before they escalated
• Will be trained to fully manage client call processes/script updates via a CRM Script Editor.

Preferred Qualifications

• Minimum 1 year of experience in a Customer Success Manager
• Neutral or excellent English speaking accent
• Strong communication skills in both written and spoken English
• Tech savvy and highly adaptable to new platforms

Tools and Platforms

• Gmail
• Google Spreadsheets
• RingCentral preferred but not required

Technical and Work Requirements

• Reliable backup power and internet service provider
• Willingness to adjust schedule during urgent situations
• Minimum of 16GB RAM for smooth multitasking

Why Join Us

• High trust role with meaningful client impact
• Long term growth potential within the company
• Supportive team culture built on accountability and excellence