Client Success Managers

SPLACE BPO; Philippines; Hybrid; PHP 482,160 - 551,040; Full time

Job summary

SPLACE BPO is looking for a Client Success Manager who will oversee client onboarding, ensuring a seamless transition into our platform. The ideal candidate will possess over 2 years of experience in customer success, with strong communication skills and an understanding of SaaS business models. You will manage multiple onboardings while providing ongoing support to clients.

This position is open to remote, hybrid, or office-based applicants, offering Php 350-400 per hour for 40 hours a week.

Qualifications

• Minimum of 2 years experience in client onboarding or customer success in a SaaS environment.
• Strong understanding of SaaS business models and platform integrations.
• Native or near-native English fluency, both written and verbal.

Responsibilities

• Oversee and execute the client onboarding process smoothly.
• Act as the primary point of contact during onboarding for clients.
• Maintain an understanding of integrations relevant to the software.

Skills

Client onboarding management

Communication skills

Detail-oriented tracking

Multitasking

Tech-savvy communication

Tools

HubSpot

Salesforce

Monday.com

Asana

Job description

Client Success Manager This role requires someone with experience in SaaS businesses who understands different platforms for integration in a conversational capacity and understanding of writing basic AI Prompts. The ideal candidate is a proactive self-starter with excellent communication skills, capable of managing multiple onboardings and ongoing client projects simultaneously.

About The Job Client Success Managers

This role requires someone with experience in SaaS businesses who understands different platforms for integration in a conversational capacity and understanding of writing basic AI Prompts. The ideal candidate is a proactive self-starter with excellent communication skills, capable of managing multiple onboardings and ongoing client projects simultaneously.

Offer: Php 350-400 per hour

Workload: 40 hrs per week

Work Set-up: Open to Remote, Hybrid or Office-based applicants

Key Responsibilities

• Oversee and execute the client onboarding process, ensuring a seamless transition into our platform.
• Act as the primary point of contact during onboarding, guiding clients through setup, best practices, and platform adoption.
• Maintain a strong understanding of integrations and third-party platforms relevant to our software to communicate effectively with clients (without requiring technical expertise).
• Understand how to use popular LLMs (ChatGPT, Gemini, etc.) and write AI prompts for client communication and problem-solving.
• Manage multiple onboardings at the same time, keeping track of progress, documentation, and client needs.
• Collaborate with internal teams to ensure client feedback and requirements are properly communicated.
• Provide ongoing client support, address questions, and troubleshoot non-technical issues as needed.
• Create and maintain onboarding documentation, checklists, and process improvements to enhance the overall client experience.
• Stay informed about platform updates and industry trends to better assist clients.

Required Skills & Qualifications

• Experience: 2+ years in client onboarding, customer success, or project management within a SaaS company.
• Industry Knowledge: Strong understanding of SaaS business models and familiarity with integrations between different platforms.
• Language Proficiency: Native or near-native English fluency (both written and verbal).
• Detail-oriented: Exceptional ability to track tasks, manage documentation, and oversee client progress.
• Multitasking & Organization: Ability to handle multiple client onboardings and support needs simultaneously.
• Self-starter: Works independently with minimal supervision and takes initiative to improve processes.
• Communication & Professionalism: Strong interpersonal skills, with the ability to build relationships and instill confidence in clients.
• Tech-Savvy (Non-Technical): Comfortable discussing integrations and explaining SaaS platform functionalities in a way that is easy for clients to understand.

Preferred Qualifications

• Experience working in a fast-paced SaaS environment with multiple client implementations.
• Familiarity with CRM, project management, and onboarding tools such as HubSpot, Salesforce, Monday.com, or Asana.
• Exposure to common SaaS integrations (e.g., Zapier, API-based connections, marketing automation tools).
• Plus: Experience in the legal/law firm space is a huge plus.