Customer Success Manager

WEANSWER CALL CENTER SERVICES; Davao del Sur; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

A dynamic customer service company in Davao del Sur seeks a leader for their CRM team. You will manage CRM builds and workflows, conduct client onboarding sessions, and oversee a Customer Success team. Responsibilities include ensuring client satisfaction, troubleshooting technical issues, and improving internal processes. Ideal candidates should have experience in CRM management and team leadership. This position is critical for driving client success and team performance.

Qualifications

• Experience in managing CRM systems and workflows.
• Proven track record in team leadership and client success.
• Strong communication skills and a solution-oriented mindset.

Responsibilities

• Manage CRM builds, workflows, and automations.
• Conduct fast onboarding sessions for clients.
• Lead a Customer Success team and ensure client satisfaction.

Skills

CRM management

Team leadership

Client onboarding

Data analysis

Process improvement

Job description

Job Description

This is a leadership position.

You will:

• Manage CRM builds, workflows, and automations
• Run fast 1–2 hour client onboarding sessions
• Train clients and ensure adoption
• Lead a Customer Success team (3–15 people)
• Oversee account health, retention, and client satisfaction
• Work directly with the CEO and U.S. leadership

You will be the face of success for our CRM clients and the leader of our Davao CRM/CSM team.

Key Responsibilities

CRM / Technical Work

• Build and optimize pipelines, automations, and triggers
• Maintain clean data, dashboards, and routing logic
• Troubleshoot CRM issues and elevate technical needs

Customer Success

• Deliver fast onboarding (1–2 hours max)
• Create SOPs, help guides, and success playbooks
• Ensure clients are activated same day
• Monitor usage, adoption, and customer health
• Handle escalations and manage communication

Team Management

• Assign tasks and monitor KPIs
• Improve processes and workflows
• Manage hiring and training inside the Davao office