Business Development & Service Intake Officer

Faithm Printers; Manila; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Commission

Incentives

Job summary

A printing services company in Manila is looking for a proactive Business Development & Service Intake Officer. This role involves generating sales leads, managing client inquiries, and coordinating with technicians. Candidates should have a Bachelor's Degree and at least a year of experience in sales support or customer service. Responsibilities include building a lead database, booking appointments, and maintaining organized records. The position offers a full-time on-site opportunity with commission and incentives.

Qualifications

• Experience in sales support or customer service is required.
• Proactive and highly organized individual.
• Ability to manage inbound inquiries effectively.

Responsibilities

• Identify and research potential corporate and SME prospects.
• Conduct outbound calls and digital outreach.
• Build and maintain an updated lead database.
• Book appointments for Sales Executives.
• Respond promptly to inquiries from various channels.
• Gather complete client and unit details.
• Schedule on-site service appointments.

Skills

Sales support experience

Customer service skills

Organizational skills

Digital outreach

Sales support

Customer service

Education

Bachelor’s Degree in Business, Marketing, or related field

Job description

Business Development & Service Intake Officer – Faithm Printers

Location: On-site, Manila

Type: Full-time

Experience: 1-3 years

Education: Bachelor's Degree

The FAITHM Group is seeking a proactive and highly organized Business Development & Service Intake Officer responsible for generating sales leads and managing all inbound inquiries for printer and IT services. This role serves as the central intake hub for both companies, handling ad inquiries, social media messages, walk-in repair requests, appointment scheduling, and CRM management.

Employee Recognition and Rewards

Commission, Incentives

Goverment Mandated Benefits

Responsibilities

• Identify and research potential corporate and SME prospects
• Conduct outbound calls and digital outreach
• Build and maintain updated lead database
• Book appointments for Sales Executives
• Respond promptly to inquiries (ads, social media, walk-ins, referrals)
• Gather complete client and unit details
• Schedule on-site service appointments

Coordination & Tracking

• Coordinate daily schedule with technicians
• Maintain organized CRM records
• Submit weekly activity and intake reports

Performance Expectations (First 90 Days)

• Structured CRM system active
• Consistent meeting bookings for Sales
• Smooth repair intake process with minimal scheduling conflict

Job Requirements

• Bachelor’s Degree in Business, Marketing, or related field
• At least 1 year experience in sales support or customer service
• Organized and process‑driven