Client Success Manager

WHR Global Consulting; Davao del Sur; On-site; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Health Insurance

13th Month Pay

Performance Bonus

Incentives

Job Training

Job summary

WHR Global Consulting seeks a proactive Client Success Manager to manage client relationships, oversee campaigns, and serve as the primary liaison between clients and the company. The role requires strong communication, sales, and client-management skills in a fast-paced environment.

You will oversee program status, deliver reports, and work to renew contracts while identifying opportunities to upsell additional products and services to clients.

Qualifications

• 2+ years managing mid-size to enterprise accounts, including cross-border/global clients.
• 2+ years online sales experience with lead gen and closing deals in a digital environment.
• Proven onboarding, management, retention, high client satisfaction, and renewal rates.
• Strong problem-solving and ability to navigate complex client environments.
• Excellent negotiation, communication, and storytelling skills with executives.
• Ability to work independently and collaboratively in a fast-paced setting.
• Knowledge of B2B lead generation is a plus.

Responsibilities

• Oversee client relationships and ensure program success.
• Represent the company in client programs and provide comprehensive reports.
• Maintain and strengthen client relationships through proactive contact.
• Update clients on program status and address immediate concerns.
• Minimize client attrition by renewing service contracts.
• Identify client concerns and resolve them to improve satisfaction.
• Upsell clients on additional products and services to maximize value.

Skills

Client management

Sales

Communication

Negotiation

Tools

CRM software

Job description

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

13th Month Pay

Insurance Health & Wellness

Health Insurance

Professional Development

Job Training

Read More

Job Title: Client Success Manager

Location: Iloilo City & Davao

About the Role:

We are seeking a proactive and client-focused Client Success Manager to join our team. The ideal candidate will oversee client relationships, ensure campaign success, and act as the key liaison between our company and clients. This role requires someone with strong communication, sales, and client management skills who thrives in a fast-paced, results-driven environment.

Key Responsibilities:

• Oversee the team’s performance, ensuring work efficiency and diligently tracking program status.
• Represent the company during programs, actively engaging with clients, and providing comprehensive reports on every aspect of the program.
• Maintain and strengthen relationships with the assigned clients through consistent and proactive customer contact.
• Regularly update clients on program status and promptly address any immediate concerns during programs.
• Minimize client attrition by skillfully renewing service contracts.
• Identify potential client concerns and proactively resolve them to enhance overall satisfaction.
• Upsell clients on additional products and services offered by the company to maximize value.

Qualifications:

• Minimum 2 years of experience managing mid-size to enterprise accounts, preferably with global companies in the US and EU regions.
• Minimum 2 years of experience in online sales, with proven ability to generate leads and close deals in a digital environment.
• Demonstrated success in onboarding, managing, and retaining clients, with high client satisfaction and account renewal rates.
• Strong problem-solving skills and ability to navigate complex client environments.
• Excellent negotiation, communication, and storytelling skills; comfortable engaging with decision-makers and C-level executives.
• Ability to work independently and collaboratively in a fast-paced environment.
• Technical knowledge of B2B lead generation and sales processes is a plus.
• Prior experience in sales or marketing in a client-facing role is advantageous.

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