Customer Success Manager

RC Low Human Resource Consultancy OPC; Taguig; On-site; PHP 301,320 - 502,200; Full time

Benefits offered by this job

Life Insurance

HMO

Incentives

Job summary

RC Low Human Resource Consultancy OPC in Taguig is seeking a Customer Success Manager (CSM) to build and maintain strong relationships with enterprise clients in the Tech/IT industry.

The role focuses on ensuring customer satisfaction, managing account renewals and retention, and delivering multi-channel support across email, chat, phone, and video conferencing, with a 5-month onsite training followed by a hybrid schedule.

Qualifications

• Experience in Account Management handling clients in the Tech or IT industry.
• Experience with enterprise-level client engagement.
• Proven experience in customer retention and renewals.
• Experience providing multi-channel support via email, chat, phone, and video conferencing.
• Proficient in using CRM tools.
• Preferred: at least 1 year of recent BPO experience.
• Tech-savvy with knowledge of hardware, software, and systems administration concepts.
• Willing to undergo 5 months of onsite training and work on a hybrid setup thereafter.

Responsibilities

• Build and maintain strong relationships with enterprise clients within Tech/IT.
• Manage account renewals and retention strategies.
• Provide exceptional multi-channel support across email, chat, phone, and video.
• Collaborate with clients to understand needs and maximize product value.

Skills

Account Management

Enterprise-level engagement

Customer retention

Multi-channel support

CRM tools

BPO experience

Tech knowledge

Onsite training

Education

Bachelor's degree

Tools

CRM tools

Job description

Hybrid - Taguig 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Incentives

Insurance Health & Wellness

Life Insurance, HMO

Job Description

We are seeking a Customer Success Manager (CSM) to build and maintain strong relationships with enterprise clients within the Tech or IT industry. The ideal candidate will be responsible for ensuring customer satisfaction, managing account renewals and retention, and providing exceptional support across multiple communication channels. You will work closely with clients to understand their needs, resolve concerns, and help them maximize the value of the company's products and services.

Qualifications

• Experience in Account Management handling clients in the Tech or IT industry.


• Experience with enterprise-level client engagement.


• Proven experience in customer retention and account renewals.


• Experience providing multi-channel support via email, chat, phone, and video conferencing.


• Proficient in using CRM tools.


• Preferred: At least 1 year of recent BPO experience.


• Tech-savvy with knowledge of hardware, software, and systems administration concepts.


• Willing to undergo 5 months of onsite training and work on a hybrid setup thereafter.

Work Setup

• Training: Onsite for 5 months.


• Hybrid Schedule:


• Monday & Friday – Work from Home

Salary & Benefits

• Up to PHP 45,000 Basic Salary


• Performance-Based Incentives


• Life Insurance upon hiring