Customer Success Manager

Global Dominion Financing Inc.; Metro Manila; On-site; PHP 500,000 - 900,000; Full time

Job summary

Global Dominion Financing Inc. seeks a Customer Success Manager to strengthen client relationships, optimize retention, and elevate overall customer experience. The role tracks feedback and engagement, works with internal teams, and designs initiatives to boost loyalty and long-term value.

The candidate should have 3–5 years of relevant experience in customer success, with proficiency in CRM tools and customer analytics to drive engagement programs and a customer-centric mindset.

Qualifications

• Bachelor's degree in business, marketing, communications, or related field.
• 3–5 years of relevant experience in customer success.
• Strong background in customer success, retention, and CRM.
• Excellent communication and collaboration with customer-centric mindset.

Responsibilities

• Build strong customer relationships and improve retention.
• Monitor feedback, engagement, and overall customer experience.
• Collaborate with internal teams to deliver customer value.

Skills

Customer success

CRM tools

Customer analytics

Engagement programs

Communication

Education

Bachelor's degree

Tools

CRM software

Job description

Job Description

The Customer Success Manager is responsible for building strong customer relationships, improving retention, and enhancing the overall customer experience. The role monitors customer feedback and engagement, collaborates with internal teams, and develops initiatives that increase customer satisfaction, loyalty, and long-term value.

Qualifications:

• Bachelor's Degree in Business, Marketing, Communications, or related field with 3-5 years of relevant experience.

• Strong background in customer success, retention, and customer relationship management.

• Proficient in CRM tools, customer analytics, and engagement programs.

• Excellent communication, collaboration, and problem-solving skills with a customer-centric mindset.