Customer Success Manager

IAPFSAI Technologies Private Limited; Hinoba-an; On-site; PHP 420,000 - 620,000; Full time

Job summary

IAPFSAI Technologies is seeking a Customer Success Manager to be the primary advocate for clients, guiding onboarding and successful adoption of our SaaS solutions. You will ensure a smooth start and ongoing value delivery.

Responsibilities include onboarding clients, conducting training sessions, monitoring health metrics, and identifying upselling opportunities to drive customer growth and renewal.

Qualifications

• 3+ years in B2B Customer Success
• Experience with SaaS products
• Strong empathy and problem-solving skills

Responsibilities

• Onboard clients and ensure smooth adoption of SaaS solutions.
• Conduct training sessions for customers.
• Monitor client health metrics and usage.
• Identify upselling opportunities to grow account value.

Skills

Client onboarding

Training sessions

Health metrics monitoring

Upselling opportunities

Empathy

Problem solving

Job description

As a Customer Success Manager, you will be the primary advocate for our clients, ensuring they smoothly onboard and successfully adopt our software solutions.

Responsibilities

• Manage client onboarding.
• Conduct training sessions.
• Monitor client health metrics.
• Identify upselling opportunities.

Requirements

• 3+ years in B2B Customer Success.
• Experience with SaaS products.
• Strong empathy and problem-solving skills.