Client Success Manager: Global Growth & Retention

WHR Global Consulting; Davao del Sur; On-site; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Health Insurance

13th Month Pay

Performance Bonus

Incentives

Job Training

Job summary

WHR Global Consulting seeks a proactive Client Success Manager to manage client relationships, oversee campaigns, and serve as the primary liaison between clients and the company. The role requires strong communication, sales, and client-management skills in a fast-paced environment.

You will oversee program status, deliver reports, and work to renew contracts while identifying opportunities to upsell additional products and services to clients.

Qualifications

• 2+ years managing mid-size to enterprise accounts, including cross-border/global clients.
• 2+ years online sales experience with lead gen and closing deals in a digital environment.
• Proven onboarding, management, retention, high client satisfaction, and renewal rates.
• Strong problem-solving and ability to navigate complex client environments.
• Excellent negotiation, communication, and storytelling skills with executives.
• Ability to work independently and collaboratively in a fast-paced setting.
• Knowledge of B2B lead generation is a plus.

Responsibilities

• Oversee client relationships and ensure program success.
• Represent the company in client programs and provide comprehensive reports.
• Maintain and strengthen client relationships through proactive contact.
• Update clients on program status and address immediate concerns.
• Minimize client attrition by renewing service contracts.
• Identify client concerns and resolve them to improve satisfaction.
• Upsell clients on additional products and services to maximize value.

Skills

Client management

Sales

Communication

Negotiation

Tools

CRM software

Job description

WHR Global Consulting seeks a proactive Client Success Manager to manage client relationships, oversee campaigns, and serve as the primary liaison between clients and the company. The role requires strong communication, sales, and client-management skills in a fast-paced environment.

You will oversee program status, deliver reports, and work to renew contracts while identifying opportunities to upsell additional products and services to clients.