Customer Success Associate - Proactive Support & Retention

Dexcom Inc.; Manila; On-site; PHP 420,000 - 720,000; Full time

Benefits offered by this job

Comprehensive benefits

Global career growth

Tuition reimbursement

Job summary

Dexcom Inc. in Manila, Philippines is seeking a Customer Success Associate to support outbound customer service after onboarding. You will make proactive calls, address concerns, document interactions in CRM, and help customers use Dexcom CGM products confidently.

Ideal candidates have 3–5 years of outbound customer service experience, strong English communication, and experience with CRM systems, ticketing tools, and defined procedures with metrics.

Qualifications

• 3–5 years of experience in outbound customer service or related roles
• Strong verbal and written English communication
• Experience with CRM, case management, or ticketing tools
• Ability to manage follow ups and close the loop with customers and internal teams
• Comfort working within defined procedures and metrics

Responsibilities

• Make proactive outbound calls to customers after onboarding to provide post-market support
• Listen for underlying issues and understand the real concern behind the stated problem
• Help customers resolve friction, confusion, or dissatisfaction to continue using the product
• Document every interaction in CRM and case tools for seamless handoffs
• Own follow ups and close the loop with customers and internal teams
• Escalate when needed and identify patterns to improve processes

Skills

Outbound customer service

English communication

CRM / ticketing knowledge

Active listening

Problem solving

Tools

CRM systems

Ticketing systems

Job description

Dexcom Inc. in Manila, Philippines is seeking a Customer Success Associate to support outbound customer service after onboarding. You will make proactive calls, address concerns, document interactions in CRM, and help customers use Dexcom CGM products confidently.

Ideal candidates have 3–5 years of outbound customer service experience, strong English communication, and experience with CRM systems, ticketing tools, and defined procedures with metrics.