Proactive Customer Success Associate — Post-Onboarding

20 DexCom Philippines Inc; Manila; On-site; PHP 400,000 - 700,000; Full time

Job summary

Dexcom Philippines Inc, Manila-based Technical Support and Customer Success team, is hiring associates who can make proactive outbound calls to customers, listen deeply, and guide them through post-market support. You will document interactions in CRM, manage follow-ups, and ensure privacy compliance while meeting quality metrics in a high-volume environment.

Join a global leader in CGM with growth opportunities, a strong benefits program, and a mission to improve health outcomes by helping

Qualifications

• 3–5 years in outbound customer service or related roles.
• Experience supporting customers by phone in structured settings.
• Strong English verbal and written communication.
• Ability to follow defined procedures and meet metrics.

Responsibilities

• Make proactive outbound calls to provide post-market support.
• Listen for what the customer is saying and the underlying issues.
• Document interactions in CRM and case tools.
• Own follow ups and close the loop with customers.
• Maintain privacy and comply with data protection standards.

Skills

Outbound calling

Active listening

Customer communication

CRM systems

Problem solving

Privacy compliance

Tools

CRM software

Ticketing systems

Knowledge base tools

Job description

Dexcom Philippines Inc, Manila-based Technical Support and Customer Success team, is hiring associates who can make proactive outbound calls to customers, listen deeply, and guide them through post-market support. You will document interactions in CRM, manage follow-ups, and ensure privacy compliance while meeting quality metrics in a high-volume environment.

Join a global leader in CGM with growth opportunities, a strong benefits program, and a mission to improve health outcomes by helping