Customer Success Specialist - Post-Onboarding

Dexcom Inc.; Manila; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Comprehensive benefits

Career growth opportunities

Tuition reimbursement

Job summary

Dexcom Philippines, Manila-based, seeks associates for outbound customer support to help customers after onboarding and during product use. You will listen actively, resolve issues, and document interactions in CRM to enable seamless handoffs to the next agent.

You’ll operate within defined procedures, manage follow ups, and maintain high standards for productivity, quality, and privacy in a busy environment. English proficiency and customer empathy are essential.

Qualifications

• 3 to 5 years of experience in outbound customer service or related roles.
• Experience supporting customers by phone in structured service environments.
• Strong verbal and written English communication skills.
• Experience with CRM, case management, or ticketing tools.
• Proven ability to manage follow ups and close the loop with customers.

Responsibilities

• Make proactive outbound calls to customers who started using our products to provide post-market support.
• Listen for underlying issues and guide customers through solutions.
• Help customers resolve friction or dissatisfaction to continue product use.
• Document every interaction in CRM and case tools for handoffs.
• Maintain follow ups, close loops with customers and internal teams.

Skills

Outbound support

CRM tools

English fluency

Active listening

De-escalation

Time management

Tools

CRM

Ticketing systems

Knowledge base

Job description

Dexcom Philippines, Manila-based, seeks associates for outbound customer support to help customers after onboarding and during product use. You will listen actively, resolve issues, and document interactions in CRM to enable seamless handoffs to the next agent.

You’ll operate within defined procedures, manage follow ups, and maintain high standards for productivity, quality, and privacy in a busy environment. English proficiency and customer empathy are essential.