Customer Success Associate

B2BE Business-to-Business E-Solutions; Makati; On-site; PHP 360,000 - 600,000; Full time

Job summary

B2BE Business-to-Business E-Solutions in Makati is seeking a Customer Success Associate to nurture client relationships and drive growth. You will engage with customers, identify opportunities, and collaborate with cross-functional teams to deliver value.

Responsibilities include maintaining strong client relationships, conducting product demonstrations, and ensuring timely delivery across projects. The role suits a proactive communicator who thrives in a fast-paced, global environment.

Qualifications

• Bachelor’s degree in Information System/Computer Science or related.
• 1–2 years of customer service and business experience.
• Strong communication and rapport-building skills.
• Ability to work with a virtual global team and manage multiple projects.
• Knowledge of EDI and business processes (AP/AR) preferred.
• Experience analyzing interactions between databases, OS, and applications.
• Experience with presenting and project management tools.

Responsibilities

• Build and maintain strong relationships with existing customers while identifying opportunities to grow accounts and increase revenue.
• Generate new business opportunities through inbound inquiries, outbound calls, emails, referrals, and networking.
• Understand customer needs and recommend solutions that create real business value.
• Conduct product demonstrations and presentations for prospective and existing customers.
• Qualify leads, manage sales opportunities, and support customers throughout the sales journey.
• Work closely with Sales, Marketing, Product, and relevant teams to drive successful campaigns and customer engagement.
• Maintain accurate customer and sales information in the CRM system.
• Support continuous improvement initiatives and contribute to overall business growth.

Skills

Communication

Relationship-building

Team collaboration

Project management

Problem solving

Education

Bachelor’s degree in Information System/Computer Science or related

Tools

CRM system

Job description

Empower success. Drive impact. Grow with us.

Are you passionate about sales, customer engagement, and building strong client relationships? We’re looking for a Customer Success Associate who thrives on connecting with customers, identifying opportunities, and driving business growth. If you enjoy a fast-paced environment and love helping customers get the most value from solutions, we’d love to hear from you.

Responsibilities

• Build and maintain strong relationships with existing customers while identifying opportunities to grow accounts and increase revenue.
• Generate new business opportunities through inbound inquiries, outbound calls, emails, referrals, and networking.
• Understand customer needs and recommend solutions that create real business value.
• Conduct product demonstrations and presentations for prospective and existing customers.
• Qualify leads, manage sales opportunities, and support customers throughout the sales journey.
• Work closely with Sales, Marketing, Product, and relevant teams to drive successful campaigns and customer engagement.
• Maintain accurate customer and sales information in the CRM system.
• Support continuous improvement initiatives and contribute to overall business growth.

Requirements

• Bachelor’s degree in Information System/Computer Science or related
• 1 to 2 years of relevant experience in customer service and business
• Strong communication skills with the ability to build rapport and establish trust with clients.
• Ability to work with a virtual global team environment that contributes to the overall timely delivery of multiple projects
• Knowledge of EDI & Business Processes (AP/AR) will be advantaged.
• Experience with analysing and troubleshooting the interaction between databases, operating systems, and applications
• Experience with project management skills and tools for presentation