Customer Success Associate (BGO)

Anytime Fitness; Baguio; On-site; PHP 167,000 - 223,000; Full time

Job summary

Anytime Fitness in Baguio City, Benguet, Philippines is seeking a Customer Success Associate to welcome members, answer inquiries, and ensure a positive gym experience. You will greet members at check-in, conduct gym tours for prospective members, respond to calls and emails, and collaborate with management to boost member retention and satisfaction.

Ideal candidates have 1–2 years in customer service, strong communication, and a passion for health and fitness; flexible hours including evenings

Qualifications

• High school diploma or equivalent; college degree preferred.
• 1–2 years of customer service experience, preferably in fitness or retail.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Passion for health and fitness and helping others achieve goals.
• Availability to work flexible hours, including evenings and weekends.

Responsibilities

• Greet and check-in members, creating a warm atmosphere.
• Answer calls and emails from members professionally and promptly.
• Conduct gym tours for potential new members.
• Monitor member activity and enforce gym policies.
• Proactively ensure member satisfaction and address issues.
• Collaborate with management to improve retention and satisfaction.
• Attend team meetings and trainings on policies and promotions.
• Perform other duties as assigned.

Skills

Customer service experience

Communication skills

Interpersonal skills

Multitasking

Prioritization

Problem solving

Conflict resolution

Flexible hours

Fitness passion

Education

High school diploma / college degree preferred

Job description

Baguio City, Benguet, Philippines

Customer Success Department

₱ 15,000.00 - 20,000.00 (Philippine Peso)

About the job Customer Success Associate (BGO)

Position: Customer Success Associate

Company Overview:

Anytime Fitness is the world's largest and fastest-growing 24-hour fitness franchise, with over 4,000 gyms in over 30 countries. Our mission is to help people achieve their fitness goals in a welcoming and supportive environment. We strive to provide our members with convenient, affordable, and high-quality fitness options, no matter their fitness level or schedule.

Job Description:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Success Associate. In this role, you will be responsible for ensuring our members have a positive and successful experience at our gym. You will be the first point of contact for any member inquiries, concerns, or feedback and will work closely with our management team to address and resolve any issues.

Key Responsibilities

• Greet and check-in members as they enter the gym, providing a warm and welcoming atmosphere
• Answer phone calls and respond to emails from members, addressing any inquiries or concerns in a timely and professional manner
• Conduct gym tours for potential new members, highlighting our facilities and services
• Monitor member activity and enforce gym policies and procedures to ensure a safe and comfortable workout environment
• Proactively reach out to members to ensure they are satisfied with their experience and address any issues or concerns they may have
• Collaborate with the management team to develop and implement strategies to improve member retention and satisfaction
• Attend and participate in team meetings and training sessions to stay updated on company policies, procedures, and promotions
• Perform other duties as assigned by the management team.

Qualifications

• High school diploma or equivalent; college degree preferred
• 1-2 years of customer service experience, preferably in a fitness or retail setting
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Ability to multitask and prioritize tasks in a fast-paced environment
• Passion for health and fitness and a desire to help others achieve their fitness goals
• Availability to work flexible hours, including evenings and weekends.