Customer Success Associate (JY)

Anytime Fitness; Cebu City; On-site; PHP 201,000 - 335,000; Full time

Job summary

Anytime Fitness in Cebu City is seeking a Customer Success Associate to warmly greet members, handle inquiries, and ensure a positive gym experience. You will conduct tours for prospective members, respond to calls and emails, monitor adherence to policies, and work with the team to boost member retention and satisfaction.

The role requires 1–2 years of customer service, strong communication skills, and the ability to multitask in a fast-paced setting, with flexible hours including weekends.

Qualifications

• 1–2 years of customer service experience.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Willingness to work evenings and weekends.
• Interest in health and fitness.

Responsibilities

• Greet and check-in members at the gym.
• Answer calls and respond to emails from members.
• Give gym tours to prospective members.
• Monitor member activity and enforce policies.
• Reach out to members to ensure satisfaction.
• Collaborate with management to improve retention.
• Attend team meetings and training sessions.
• Perform other duties as assigned.

Skills

Customer service

Communication

Multitasking

Conflict resolution

Problem solving

Team collaboration

Education

High school diploma

College degree preferred

Job description

About the job Customer Success Associate (JY)

Position: Customer Success Associate

Company Overview:

Anytime Fitness is the world's largest and fastest-growing 24-hour fitness franchise, with over 4,000 gyms in over 30 countries. Our mission is to help people achieve their fitness goals in a welcoming and supportive environment. We strive to provide our members with convenient, affordable, and high-quality fitness options, no matter their fitness level or schedule.

Job Description:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Success Associate. In this role, you will be responsible for ensuring our members have a positive and successful experience at our gym. You will be the first point of contact for any member inquiries, concerns, or feedback and will work closely with our management team to address and resolve any issues.

Key Responsibilities:

• - Greet and check-in members as they enter the gym, providing a warm and welcoming atmosphere
• - Answer phone calls and respond to emails from members, addressing any inquiries or concerns in a timely and professional manner
• - Conduct gym tours for potential new members, highlighting our facilities and services
• - Monitor member activity and enforce gym policies and procedures to ensure a safe and comfortable workout environment
• - Proactively reach out to members to ensure they are satisfied with their experience and address any issues or concerns they may have
• - Collaborate with the management team to develop and implement strategies to improve member retention and satisfaction
• - Attend and participate in team meetings and training sessions to stay updated on company policies, procedures, and promotions
• - Perform other duties as assigned by the management team.

Qualifications:

• - High school diploma or equivalent; college degree preferred
• - 1-2 years of customer service experience, preferably in a fitness or retail setting
• - Excellent communication and interpersonal skills
• - Strong problem-solving and conflict resolution abilities
• - Ability to multitask and prioritize tasks in a fast-paced environment
• - Passion for health and fitness and a desire to help others achieve their fitness goals
• - Availability to work flexible hours, including evenings and weekends.