Gym Member Success Specialist — Flexible Hours

Anytime Fitness; Cebu City; On-site; PHP 201,000 - 335,000; Full time

Job summary

Anytime Fitness in Cebu City is seeking a Customer Success Associate to warmly greet members, handle inquiries, and ensure a positive gym experience. You will conduct tours for prospective members, respond to calls and emails, monitor adherence to policies, and work with the team to boost member retention and satisfaction.

The role requires 1–2 years of customer service, strong communication skills, and the ability to multitask in a fast-paced setting, with flexible hours including weekends.

Qualifications

• 1–2 years of customer service experience.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Willingness to work evenings and weekends.
• Interest in health and fitness.

Responsibilities

• Greet and check-in members at the gym.
• Answer calls and respond to emails from members.
• Give gym tours to prospective members.
• Monitor member activity and enforce policies.
• Reach out to members to ensure satisfaction.
• Collaborate with management to improve retention.
• Attend team meetings and training sessions.
• Perform other duties as assigned.

Skills

Customer service

Communication

Multitasking

Conflict resolution

Problem solving

Team collaboration

Education

High school diploma

College degree preferred

Job description

Anytime Fitness in Cebu City is seeking a Customer Success Associate to warmly greet members, handle inquiries, and ensure a positive gym experience. You will conduct tours for prospective members, respond to calls and emails, monitor adherence to policies, and work with the team to boost member retention and satisfaction.

The role requires 1–2 years of customer service, strong communication skills, and the ability to multitask in a fast-paced setting, with flexible hours including weekends.