Customer Success Associate

Pestproph Pest Management; Quezon City; On-site; PHP 223,000 - 312,000; Full time

Benefits offered by this job

13th Month Pay

Government Mandated Benefits

Job summary

A leading pest management company in Quezon City is seeking a Customer Success Associate to serve as the team lead for Technical Specialists. This role will support the Customer Success Manager with service delivery, ensuring customer satisfaction and high service quality. Ideal for fresh graduates looking to develop leadership skills in a supportive environment.

Qualifications

• Graduate of any 4‑year course, preferably Business Administration or related fields.
• No prior work experience required; fresh graduates are welcome to apply.
• Strong leadership potential with confidence in training and guiding team members.
• Excellent communication and interpersonal skills with a customer-centric mindset.

Responsibilities

• Ensure quality and on‑time delivery of services and treatments.
• Manage, train, and monitor Technical Specialists on‑site.
• Conduct on-site toolbox meetings to resolve client issues.
• Monitor compliance with standards, policies and practices.
• Conduct toolbox meetings to plan and resolve client issues.

Skills

Leadership potential

Excellent communication

Customer-focused mindset

Organized and detail-oriented

Proactive problem-solving

Education

Bachelor's degree in relevant field

Job description

On-site - Quezon City No Exp Required Bachelor Full-time

Job Description

Government Mandated Benefits

13th Month Pay

We are looking for a dedicated and proactive Customer Success Associate to join our team. This role serves as the team lead for Technical Specialists, supporting the Customer Success Manager in day‑to‑day operations, service delivery, and administrative functions. The CSA plays a key role in ensuring customer satisfaction, service quality, and team performance.

Who We’re Looking For:

• Graduate of any 4‑year course (preferably Business Administration, Operations Management, Industrial Engineering, or other related fields)
• No prior work experience required; fresh graduates are welcome to apply
• Strong leadership potential with confidence in training and guiding team members
• Excellent communication and interpersonal skills, with a customer‑focused mindset
• Organized, detail‑oriented, and eager to learn and take initiative
• Flexible, proactive, and able to address challenges effectively on‑site

Key Responsibilities:

• Ensure quality and on‑time delivery of services and treatments based on agreed schedules and procedures
• Manage, train, and monitor Technical Specialists on‑site
• Direct and assign employees to daily tasks to ensure efficient service delivery
• Monitor technician compliance with operational standards, company policies, and department practices
• Conduct on‑site toolbox meetings to plan, discuss, and resolve client‑related issues
• Reinforce customer service standards, ensuring technicians prioritize client satisfaction
• Assist with administrative duties, including reports and documentation requirements
• Establish performance goals aligned with company standards and philosophy
• Coordinate with managers and supervisors to review and adjust personnel assignments
• Conduct regular quality inspections and client visits to strengthen business relationships and improve customer retention

Strong Work Ethic People Skills Collaboration Customer Oriented Team Player