CUSTOMER SUCESS SPECIALIST (URGENT)

Dempsey Resource Management Inc.; Quezon City; On-site; PHP 335,000 - 502,000; Full time

Job summary

Dempsey Resource Management Inc. in Quezon City is seeking a Customer Success Specialist to manage the customer lifecycle and ensure satisfaction with services and solutions.

You will collaborate with the sales team to identify opportunities to improve the customer experience and support growth, focusing on onboarding, retention, and renewals across IT-related accounts.

Qualifications

• Bachelor's Degree in Business, Marketing, IT, or equivalent.
• Ideally 2–3 years of experience in a B2B sales, account management, or customer success role.
• Experience in IT industry is a plus.
• Experience working with enterprise and government accounts is a plus.
• Has a customer-first mindset and advocates for excellent customer experience.

Responsibilities

• Maintain an active and positive relation with customers, partners, suppliers, and other relevant parties.
• Address customer concerns and recommend possible solutions to stakeholders for timely issue resolution.
• Monitor the customer experience from onboarding, after-sales support, and retention/renewal of contract.
• Coordinate and conduct periodic customer satisfaction surveys.
• Conduct periodic business reviews and client check-ins to ensure the success of implemented solutions and monitor performance.
• Coordinate with relevant teams to ensure positive customer experience through timely delivery of projects and services.
• Collaborate with the sales team to ensure subscription renewals and overall growth of customer accounts.
• Check technical documents/requirements for compliance, completeness and cohesiveness for payment requirements.
• Check status of payment requests with project end-users and revise/submit additional documents as needed.

Skills

Customer-first mindset

B2B sales experience

Account management

Education

Bachelor's degree in Business, Marketing, IT, or equivalent

Job description

On-site - Quezon City 3-5 Yrs Exp Bachelor Full-time

Job Description

Salary Range: PHP 30,000 - 45,000

Work Schedule: Monday to Friday, 9:00 am to 6:00 pm

Location: Mother Ignacia Ave, Diliman, Quezon City, Metro Manila

Job Summary

Customer Success Specialist playing a crucial role in managing the customer lifecycle

and ensuring customers remain satisfied with the services and solutions delivered. As a

Customer Success Specialist, the role involves working with the sales team, identifying

opportunities to enhance the customer experience, and recognizing opportunities for

further business growth.

Responsibilities

• Maintain an active and positive relations with customers, partners, suppliers, and other relevant parties.
• Address customer concerns and recommend possible solutions to the company's stakeholders for a timely issue resolution.
• Monitor the customer experience from onboarding, after-sales support, and retention/ renewal of contract.
• Coordinate and conduct periodic customer satisfaction surveys.
• Conduct periodic business reviews and client check-ins to ensure the success of implemented solutions, keeping up-to-date on the customer experience by monitoring solution performance and support experience.
• Coordinate with relevant teams and departments to ensure a positive customer experience through the effective and timely delivery of projects and services.
• Collaborate with the sales team to ensure subscription renewals and the overall growth of customer accounts.
• Check the technical documents/requirements, for compliance, completeness and cohesiveness, to be submitted in support of request for payment requirements.
• Check status of request for payment with project end-users, in relation to the completeness and acceptance of the documentary requirements submitted; revise and/or provide additional documents, as needed.

Job Requirements

• Bachelor's Degree in Business, Marketing, IT, or equivalent
• Ideally at least 2 to 3 years of experience in a B2B sales, account management, or customer success role
• Experience working in the IT industry is a plus
• Experience working with enterprise and government accounts is a plus
• Has a customer-first mindset and an advocate of excellent customer experience

HR Talent Acquisition

HR Manager Dempsey Resource Management Inc.

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