Customer Success Associate / Assistant Operations Supervisor

PESTPROPH PEST MANAGEMENT; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A pest management services company in Quezon City is seeking a Customer Success Associate to lead a team of Technical Specialists. The role involves ensuring service quality, managing training, and enhancing customer satisfaction. Strong communication and leadership skills are essential. Fresh graduates are encouraged to apply, providing a great opportunity to start your career in a responsible position with growth potential.

Qualifications

• No prior work experience required; fresh graduates are welcome to apply.
• Confidence in training and guiding team members.
• Flexible and able to address challenges effectively on-site.

Responsibilities

• Ensure quality and on-time delivery of services.
• Manage and train Technical Specialists on-site.
• Conduct regular quality inspections and client visits.

Skills

Strong leadership potential

Excellent communication skills

Organized and detail-oriented

Customer-focused mindset

Proactive problem-solving

Education

Graduate of any 4-year course

Job description

Job Overview

We are looking for a dedicated and proactive Customer Success Associate to join our team. This role serves as the team lead for Technical Specialists, supporting the Customer Success Manager in day-to-day operations, service delivery, and administrative functions. The CSA plays a key role in ensuring customer satisfaction, service quality, and team performance.

Who We're Looking For

• Graduate of any 4‑year course (preferably Business Administration, Operations Management, Industrial Engineering, or other related fields)
• No prior work experience required; fresh graduates are welcome to apply
• Strong leadership potential with confidence in training and guiding team members
• Excellent communication and interpersonal skills, with a customer‑focused mindset
• Organized, detail‑oriented, and eager to learn and take initiative
• Flexible, proactive, and able to address challenges effectively on‑site

Key Responsibilities

• Ensure quality and on‑time delivery of services and treatments based on agreed schedules and procedures
• Manage, train, and monitor Technical Specialists on‑site
• Direct and assign employees to daily tasks to ensure efficient service delivery
• Monitor technician compliance with operational standards, company policies, and department practices
• Conduct on‑site toolbox meetings to plan, discuss, and resolve client‑related issues
• Reinforce customer service standards, ensuring technicians prioritize client satisfaction
• Assist with administrative duties, including reports and documentation requirements
• Establish performance goals aligned with company standards and philosophy
• Coordinate with managers and supervisors to review and adjust personnel assignments
• Conduct regular quality inspections and client visits to strengthen business relationships and improve customer retention