Onsite Premium Telecom Voice Support Specialist

Metacom Careers; Muntinlupa; On-site; PHP 179,000 - 290,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job Training

Professional Development

Job summary

Metacom Careers is seeking a Telecommunications Account Specialist to support a premium telecommunications account. You will assist customers with their telecommunications needs, deliver friendly service, and resolve account or service-related concerns through voice interactions.

Open to Senior High School and Old High School graduates; prior BPO or customer service experience is a plus but not required. You will work onsite at ATC in Muntinlupa, in a fast-paced telecommunications environment.

Qualifications

• Senior High School Graduate or Old High School Graduate.
• Undergraduate High School applicants are not accepted.
• Previous BPO or customer service experience is an advantage but may not be required.
• Good verbal and written communication skills.
• Comfortable handling customer interactions through voice calls.
• Willing to work onsite at ATC.
• Willing to work in a fast-paced telecommunications environment.

Responsibilities

• Handle inbound customer calls and provide professional assistance.
• Assist customers with inquiries regarding telecommunications products, services, billing, and accounts.
• Troubleshoot basic service-related concerns and provide appropriate solutions.
• Promote and recommend relevant products, upgrades, and services when applicable.
• Maintain a high level of customer satisfaction through effective communication.
• Accurately document customer interactions and transactions.
• Follow company policies, procedures, and quality standards.
• Meet established performance and customer service targets.

Skills

Verbal Communication

Written Communication

Voice Call Handling

Customer Service

Onsite Work

Education

Senior High School Diploma

Old High School Diploma

Job description

Metacom Careers is seeking a Telecommunications Account Specialist to support a premium telecommunications account. You will assist customers with their telecommunications needs, deliver friendly service, and resolve account or service-related concerns through voice interactions.

Open to Senior High School and Old High School graduates; prior BPO or customer service experience is a plus but not required. You will work onsite at ATC in Muntinlupa, in a fast-paced telecommunications environment.