Customer Services Voice - Part-Time

Datamatics CMS PH; Cebu City; On-site; PHP 134,000 - 268,000; Part time

Job summary

Datamatics CMS PH in Cebu City, Philippines is seeking a Part-Time Customer Services Voice agent. The role covers handling calls, chats, and emails, and closing Zendesk tickets with minimal supervision.

The ideal candidate communicates clearly in English, has 0–1 year BPO/CSR experience, and is able to work the night shift onsite for 20 days. Training will be provided and schedules follow a shift pattern.

Qualifications

• Able to converse and communicate in English Language.
• 0-1 years experience in BPO/CSR
• Able to work at nightshift
• Able to work onsite
• Willing to be a part-timer for 20 days

Responsibilities

• Handle phone calls, chats, and emails from customers.
• Close mailbox cases and manage Zendesk tickets.
• Think quickly to resolve customer concerns with accuracy.
• Operate independently with minimal supervision.
• Maintain attention to detail in all tasks.
• Prioritize and multi-task across duties as required.

Skills

English proficiency

Verbal communication

Multi-tasking

Customer service

Tools

Zendesk

Job description

About the job Customer Services Voice - Part-Time

Key responsibilities

• General knowledge of Windows based applications
• Must have strong verbal communication skills
• Must be able to think quickly and solve customer concerns
• Ability to operate independently with minimal supervision
• Must be detail-oriented and accurate
• Ability to multi-task and perform various duties including but not limited to taking phone calls, chats, emails, handling mailbox cases, and closing Zendesk tickets

Qualifications & Desired Skills

• Able to converse and communicate in English Language
• 0-1 years experience in BPO/CSR
• Able to work at nightshift
• Able to work onsite
• Willing to be a part-timer for 20 days

Schedule:

• Date: Feb 17 - March 10
• Training Schedule: Monday to Friday @ 10:00 PM to 7:00 AM (8 hours x 5 days)
• Live Schedule: Mandatory Thursday to Sunday (4 daysx 11 hours) eastern time - including lunch. Schedule time varies per proctor.