BPO Executive

Prime Connect Contact Solutions; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading contact solutions provider in Manila is seeking a dedicated Customer Service Executive for an international voice process. The position requires fluency in English and the ability to work night shifts from the office. Responsibilities include handling customer inquiries, providing assistance over the phone, and ensuring resolution of customer concerns. Previous experience in customer service or call centers is preferred but not required. The ideal candidate should possess strong communication and problem-solving skills.

Qualifications

• Fluency in English is mandatory.
• Previous experience in customer service or call centers is preferred but not required.
• Ability to work from the office during night shifts.

Responsibilities

• Handle inbound and outbound customer calls efficiently.
• Provide accurate information and resolve customer queries.
• Maintain professionalism and empathy in interactions.
• Ensure timely follow-ups and resolution of customer concerns.

Skills

Fluency in English

Excellent communication skills

Problem-solving skills

Job description

Job Title

Customer Service Executive (International Voice Process)

We are seeking a dedicated and fluent English-speaking Customer Service Executive for an international voice process. The role involves handling customer inquiries and providing assistance over the phone. Candidates must be able to work from the office during night shifts.

Key Responsibilities

• Handle inbound and outbound customer calls efficiently.
• Provide accurate information and resolve customer queries.
• Maintain a high level of professionalism and empathy in all interactions.
• Ensure timely follow-ups and resolution of customer concerns.

Requirements

• Fluency in English is mandatory.
• Previous experience in customer service or call centers (preferred but not required).
• Ability to work from the office in night shifts.
• Excellent communication and problem-solving skills.

Shift: Night Shift (US)