Customers Service Voice - Proctor

Datamatics CMS PH; Cebu City; On-site; PHP 312,000 - 402,000; Full time

Job summary

Datamatics CMS PH in Cebu City is seeking a Customer Service Voice - Proctor to support customers via calls, chats and emails. You will handle mailbox cases and close Zendesk tickets, requiring quick thinking and clear English communication.

The role demands independence, accuracy, and the ability to multitask across multiple channels while maintaining a friendly, professional demeanor with customers.

Qualifications

• Able to converse and communicate in English language.
• Strong verbal communication skills.
• Ability to think quickly and solve customer concerns.
• Operate independently with minimal supervision.
• Detail-oriented and accurate.
• Multi-task across calls, chats, emails, mailbox cases, and Zendesk tickets.

Responsibilities

• Take phone calls, chats, and emails with customers.
• Handle mailbox cases and close Zendesk tickets.
• Demonstrate quick problem solving for customer concerns.
• Work independently with minimal supervision.
• Maintain accuracy and attention to detail.

Skills

Verbal communication

Customer service

Independent work

Attention to detail

Multitasking

English language

Problem solving

Tools

Zendesk

Windows

Job description

About the job Customers Service Voice - Proctor

Key responsibilities

• General knowledge of Windows based applications
• Must have strong verbal communication skills
• Must be able to think quickly and solve customer concerns
• Ability to operate independently with minimal supervision
• Must be detail-oriented and accurate
• Ability to multi-task and perform various duties including but not limited to taking phone calls, chats, emails, handling mailbox cases, and closing Zendesk tickets

Qualifications & Desired Skills

• Able to converse and communicate in English Language