Customer Service Representative

Apteum Corp; Cebu City; On-site; PHP 260,000 - 420,000; Full time

Benefits offered by this job

HMO upon regularization

Onsite in IT Park Cebu

Job summary

Apteum Corp in Cebu is seeking a responsive English-speaking Customer Service Specialist for our onsite team at IT Park. You will assist customers via phone, chat, and email, and make outbound calls to follow up on account-related concerns.

Ideal candidates have 2–3 years in customer service, familiarity with invoices, payments, credits, and reconciliations, and strong communication. Australian accounts are a plus; you’ll work with cross-functional teams to resolve issues while delivering

Qualifications

• 2–3 years of customer service experience.
• Familiarity with basic accounting concepts (invoices, payments, credits).
• Experience supporting an Australian account is highly preferred.
• Comfortable making outbound calls.
• Strong communication and problem-solving skills.
• Detail-oriented and able to multitask.

Responsibilities

• Assist customers via phone, chat, and email.
• Make outbound calls to follow up on issues.
• Provide excellent customer service while handling accounting-related queries.
• Coordinate with internal teams to resolve issues promptly.

Skills

Customer service experience

Outbound calling

Communication skills

Problem solving

English fluency

Job description

Job Description

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance

Company Equipment, Parking Space

Professional Development

Diversity Program

Work-Life Balance

Flexible Hours

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What you'll do

• Assist customers with their inquiries through phone, chat, and email.
• Make outbound calls to follow up on customer concerns and account-related matters.
• Provide excellent customer service while handling accounting-related queries (preferably).
• Work closely with internal teams to ensure customer issues are resolved promptly.

What we're looking for:

• At least 2-3 years of Customer Service experience.
• Familiarity with basic accounting concepts and terminology (e.g., invoices, payments, credits, reconciliations).
• Experience supporting an Australian account is highly preferred.
• Comfortable making outbound calls.
• Strong communication and problem-solving skills.
• Detail-oriented and able to manage multiple tasks effectively.

Onsite work setup in IT Park, Cebu.

Supportive team and collaborative work environment.

Great opportunity to grow your customer service and business skills.

Benefits, time-offs and HMO upon regularization

English Language Customer Service Problem Solving Detail-oriented Tech Savvy Call Centre

Working Location

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