Customer Service - Travel Associate.

Recruitify_HR; Philippines; On-site; PHP 201,000 - 335,000; Full time

Job summary

Recruitify_HR is seeking an enthusiastic travel customer service professional to assist customers with inquiries and bookings across multiple platforms. You will provide exceptional service by addressing concerns, resolving issues promptly, and maintaining up-to-date knowledge of policies, procedures, and offerings.

In this role, you will collaborate with team members to improve service delivery, process payments, and manage travel itineraries with precision and attention to detail in a

Qualifications

• Bachelor's degree in a relevant field preferred.
• 1–3 years of experience in customer service or travel industry.
• Excellent communication and interpersonal skills.
• Proficient in computer systems and travel booking software.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Assist customers with travel inquiries and bookings across platforms.
• Provide exceptional customer service by addressing concerns and resolving issues promptly.
• Maintain up-to-date knowledge of travel policies, procedures, and company offerings.
• Collaborate with team members to improve service delivery and customer experience.
• Process payments and manage travel itineraries with accuracy and attention to detail.

Skills

Communication skills

Interpersonal skills

Travel booking software

Education

Bachelor's degree in a relevant field

Tools

Travel booking software

Job description

Description

• Assist customers with travel inquiries and bookings across various platforms.
• Provide exceptional customer service by addressing concerns and resolving issues promptly.
• Maintain up-to-date knowledge of travel policies, procedures, and company offerings.
• Collaborate with team members to improve service delivery and customer experience.
• Process payments and manage travel itineraries with accuracy and attention to detail.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: 1-3 years of experience in customer service or travel industry.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Skills and Competencies: Proficient in computer systems and travel booking software.
• Qualities and Traits: Strong problem-solving abilities and attention to detail.
• Responsibilities and Duties: Adaptability to fast-paced environments and willingness to learn.